Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Additional Information

Additional Information for Discover Financial Services

View full profile

This is a multi-location business.

Find a Location

Discover Financial Services has 85 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

Headquarters
2500 Lake Cook Rd, Riverwoods, IL 60015
BBB File Opened:
2/27/2001
Years in Business:
64
Business Started:
7/25/1960
Business Started Locally:
7/25/1960
Business Incorporated:
12/26/1960
Accredited Since:
11/13/1989
Type of Entity:
Corporation
Number of Employees:
20200
Alternate Business Name
  • Discover Bank
  • Discover Products
  • Discover Financial Services (Inc.)
  • Discover Card
Business Management
  • Mr. Roger Hochschild, Chief Executive Officer and President
Additional Business Information
Additional Info
Discover Financial Services has requested that before filing a BBB inquiry, consumers contact the Executive Office of Customer Advocacy at the following:

Email: [email protected] 
Address: PO Box 17019
Wilmington, DE 19850-7019


Please understand that you can file a complaint with the BBB now or at any time during this process. It is our hope that Discover Financial Services will resolve the matter for you in an expedient manner.

Serving Area
  • AK
  • AL
  • AR
  • AS
  • AZ
  • CA
  • CO
  • CT
  • DC
  • DE
  • FL
  • GA
  • GU
  • HI
  • IA
  • ID
  • IL
  • IN
  • KS
  • KY
  • LA
  • MA
  • MD
  • ME
  • MI
  • MN
  • MO
  • MS
  • MT
  • NC
  • ND
  • NE
  • NH
  • NJ
  • NM
  • NV
  • NY
  • OH
  • OK
  • OR
  • PA
  • PR
  • RI
  • SC
  • SD
  • TN
  • TX
  • UT
  • VA
  • VI
  • VT
  • WA
  • WI
  • WV
  • WY
Service Type
Products and Services
Credit Cards, Banking, Personal Loans, Student Loans, Home Equity Loans, Credit Scorecard

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.