Help Center
Find your tickets
When you order tickets on Eventbrite, an account is created using the email address you enter during checkout. To access your tickets, log in to the Eventbrite app or website using the email on your order. Then, go to Tickets.
In this article
- Where to find your tickets
- If you’re unable to log in
- If your tickets are missing
Where to find your tickets
You can access your tickets in your account via the Eventbrite app or website.
The Eventbrite app:
iPhone: Log in and tap Tickets.
Android: Log in and tap Profile. Then, find your order and tap Tickets.
The Eventbrite website: Log in and go to Tickets.
If you’re unable to log in
During checkout, Eventbrite creates an account for you using the email address you provide. If you’ve logged in previously and are having trouble, you might need to reset your password.
If you’ve never logged in:
Go to verify your email address. Enter the email address associated with your tickets and select Continue.
Check your email for a message from noreply@event.eventbrite.com, with the subject line: Activate your Eventbrite account.
Open the email and select Set a password.
Enter your desired password and select Update password.
Accept the Terms and conditions.
Once you’ve verified your email address, you’ll be taken to Tickets in your Eventbrite account, where you can access and manage your order.
If your tickets are missing
There are a few reasons tickets might not appear in your Eventbrite account:
Different email address: You’re logged into Eventbrite using a different email address than the one you used to place the order.
Typo in your email address: The email address on your order was misspelled during checkout.
The organizer disabled PDF tickets: The order appears in your Eventbrite account, but there is no option to print tickets.
If your tickets are missing for any of these reasons, contact the event organizer for assistance.