Ticket And Concessions Policy

1. REFUNDS AND EXCHANGES

Refunds and exchanges of movie ticket(s) and food, beverage and other in theater items (“Concessions”) are available in certain limited circumstances. Movie tickets and Concessions purchased through the Services include a non-refundable Convenience Fee. Before purchasing your movie ticket(s) we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see. Concessions may also be subject to Delivery Fees, depending on the nature of your order.

A refund will return the value of the movie ticket(s) and Concessions (and Concession delivery-to-seat services, if any) you purchased using the Services to the method of payment used for the transaction, minus the per-ticket and per-Concession Convenience Fees and subject to certain eligibility restrictions as described below. Amounts paid with gift cards will not be refunded; instead, amounts paid with gift cards will be credited for future purchases. If a promo code is used to make a purchase, the amount paid with the promo code will be forfeited, and will not be refunded. In certain cases, special promotions will be offered for free or discounted tickets, Concessions, Concession delivery-to-seat or Convenience Fees, even without the use of a promo code; in such cases, such free (or discounted portions of) tickets, Concessions, Convenience Fees or Delivery Fees will not be refunded.

Instead of a refund, you may wish to exchange your movie ticket(s) or Concessions for another movie and/or show time, Concessions or deliveries. Exchanging your movie ticket(s) or Concessions will allow you to keep the movie ticket price and the per-ticket or per-Concession Convenience Fee or Delivery Fee as a stored credit in your account, subject to certain eligibility restrictions as described below. Any stored credit in your account will automatically be applied to your next purchases made through the Services using your account. Amounts paid with gift cards can be used for exchanges. If a promo code is used to make a purchase, the amount paid with the promo code will be forfeited, and cannot be used for an exchange. In certain cases, special promotions will be offered for free or discounted tickets, Concessions, Convenience Fees or Concession delivery-to-seat, even without the use of a promo code; in such cases, such free (or discounted portions of) tickets, Concessions, Convenience Fees or Delivery Fees cannot be used for an exchange.

You may initiate a refund or exchange of a ticket using an online automated tool accessible via your Fandango account available through the website, mobile phone apps, or your purchase confirmation email. However, for Concessions or Concession delivery-to-seat, or in certain events such as when the total value of your ticket or other refund or exchange exceeds Fandango's self-service refunds and exchanges limit and/or your purchase includes the use of a Fandango gift card or promo code, you may be directed to Fandango Customer Service to complete your refund or exchange. Please note that once you have received an exchange, Fandango credits may be exchanged for other credit but are no longer eligible for a refund back to your credit card or other payment type.

You are eligible for a refund (minus any Convenience Fees) or exchange only if you: (i) are seeking a refund or exchange of an entire order (i.e. no partial refunds or exchanges), (ii) initiated the refund or exchange prior to the applicable deadline referenced at https://support.fandango.com/fandangosupport/s/article/What-is-my-theater-s-refund-and-exchange-policy, (iii) used a credit card, Venmo, PayPal or other qualifying digital wallet, or a gift card (except that gift cards purchases can be exchanged but not refunded) to pay for the transaction, and (iv) already have a Fandango account or you create one during the initiation of a refund or exchange. You may need to visit the theater to request a refund or exchange in certain circumstances, including but not limited to those instances where any portion of your payment was made using a theater rewards or loyalty card or a theater gift card. In certain circumstances, a theater may not provide a refund or exchange, so please confirm with your theater whether a refund or exchange is available for your order. You may additionally be subject to your digital wallet providers' individual refund policies if you used a digital wallet to make a purchase.

Fandango reserves the right to prohibit the refund or exchange of a movie ticket, Concession or Concession delivery-to-seat purchased or otherwise acquired through a subscription, membership or loyalty program. Additionally, even where Fandango allows such a refund or exchange, Fandango shall have the right to provide the refund or credit to the operator of such subscription, membership or loyalty program instead of to you. If Fandango does so, Fandango encourages you to contact the operator of that subscription, membership or loyalty program for any customer service enquiries.

2. PAYMENT METHODS

Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. We also accept Promotional Codes and Gift Cards. We may also accept certain theater partners' gift cards for their theaters.

3. RETRIEVING YOUR TICKETS AND CONCESSIONS

Please read your online, email and/or mobile confirmation pages carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen theater. Please remember to bring your Print-at-Home ticket with barcode to the theater if you used this feature. If you can't print or don't have a printer, just take your confirmation number with you. However, if you have a Print-at-Home Bar-Coded Ticket, you should present it when you arrive at the theater. If you purchased a Mobile Ticket (mobile accessible barcode ticket), bring a mobile device capable of displaying the Mobile Ticket to the theater ticket-taker. To pick-up Concessions, please ask the theater staff about their process when you arrive at the show. For Concession delivery-to-seat, please be sure to be seated in the seat assigned to your order at the order delivery time that you chose during check-out.

4. BE PREPARED TO PRESENT YOUR CREDIT CARD AND YOUR PICTURE ID

If you elect to pick up your tickets at the theater, or for Concessions, certain theaters may require that you present the actual credit card used to purchase tickets or Concessions and the number printed on the card must match the number stored for your transaction. Also, you may be required to present your picture ID.

5. TICKET CONFIRMATION, MOVIE RATE-AND-REVIEW AND RELATIONSHIP E-MAILS

As an integral part of your transaction with us, we may send you via e-mail and/or text a confirmation following purchase explaining how to retrieve your tickets or Concessions at the theater, and we may also send one or more subsequent invitations to rate-and-review the movie or other communications regarding your experience or relationship with us. Providing feedback via a rate-and-review or other e-mails is optional; if you do not wish to participate, just ignore or delete those messages.

6. PRICING, AVAILABILITY AND TAXES

We sell tickets, Concessions and Concession delivery-to-seat services on behalf of theaters with which we have contractual ticketing relationships. We do not operate those theaters and we do not set ticket, Concession or Concession delivery-to-seat prices, determine show times, or control ticket availability or inventory. Sometimes, states or local jurisdictions may tax tickets, Concessions, convenience fees or other fees. Prices displayed on the Site are inclusive of any such taxes, and reflect the “grossed-up” amounts. For example, you may see on the Site a ticket price of $10.80 for a theater selling a $10.00 ticket in a jurisdiction that has an 8% tax (in such a case, the theater may receive and retain the $10.00 and remit the $0.80 tax to the local taxing authority)—in such a case, we do not separately show on the Site these various components but instead simplify the display and show $10.80 as the ticket price. We display things in a similar way where there are taxes on convenience fees or on other fees—we would show the total amount that includes any such tax, and not show the tax separately. We may not display theaters or show times for which we do not sell tickets.

7. PRIVACY

As set forth in our Terms of Use, your use of the Services is governed by our Privacy Policy. You agree to our collection, use and sharing of your information as set forth in the Privacy Policy. As further set forth in our Terms of Use, the third-party web sites linked to or from the Service are not controlled by us, and we do not control their privacy policies. The personal data you choose to provide to third parties or that is collected by any third parties is not covered by the Privacy Policy, and we encourage you to review the privacy policy of any company before submitting your personal information.

8. CHANGES TO TICKET AND CONCESSIONS POLICY

From time to time, we may revise this Ticket Policy. You can determine when this Ticket Policy was last revised by referring to the top of this page. Any changes to this Ticket Policy will become effective upon posting of the revised Ticket Policy on the Internet, accessible through the Services. By purchasing movie tickets or otherwise continuing to use Services following such changes, you will be deemed to have agreed to such changes. If you do not agree with the terms of this Ticket Policy, as it may be amended from time to time, please do not purchase movie tickets from us or continue using the Services. To the extent that an arbitrator or court of applicable jurisdiction determines that applying any changes to this Ticket Policy would render this an illusory or unenforceable contract, such changes shall be applicable on a prospective basis only, with respect to events or circumstances occurring after the date of such changes, to the extent necessary to avoid this Ticket Policy being deemed illusory or unenforceable.

9. TERMS OF USE

Your purchase of movie tickets, Concessions, and Concession delivery-to-seat services and other access to and use of the Services is also subject to the Terms of Use.

If you have any questions about the information above, please Contact Us.