At approximately 08:00 UTC our engineers began to investigate a large traffic event impacting performance within our Europe and North America regions. 

Standard traffic engineering practices have been deployed in response to this event, in an effort to reduce the potential impact to our customers within the regions. Customer may continue to see elevated errors and latency as mitigation efforts continue to be deployed.

All other products and services are unaffected by this incident.

Our engineers are implementing adjusted mitigation strategies in our North America and Europe regions to continue to balance traffic and manage performance.

Error rates and latency have improved, although customers may still experience intermittent periods of performance impact as traffic engineering continues to be deployed.

Engineering has implemented mitigation strategies and has confirmed a gradual recovery in our North America and Europe regions. 

We are closely monitoring performance in these regions as a top priority as this event continues and will provide a final update once customer and end user experience has been fully restored.

Engineering has confirmed that Europe and North America regions have been fully restored. Customers may have experienced elevated errors and latency from 08:00 to 16:37 UTC.

This incident is resolved.

Affected customers would have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

We are investigating elevated errors to our London (LON) and Milan (LIN) Point of Presence POPs.

Our engineers have identified the contributing factor and are applying a fix to our London (LON) and Milan (LIN) POPs.

Engineering has confirmed the impact to London (LON), Milan (LIN) POPs has been mitigated.

This event has been resolved.

To offer feedback on our status page, click "Give Feedback" 

We are investigating elevated errors to our Bogota (BOG), Fortaleza (FOR), Lima (LIM), and Milan (LIN) Points of Presence (POPs).

Our engineers have identified the contributing factor and are applying a fix to our Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs .

Engineering has confirmed the impact to Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs has been mitigated.

Engineering has confirmed that Milan (LIN), Bogota (BOG), Fortaleza (FOR), Lima (LIM) POPs have been fully restored. Customers may have experienced latency elevated errors from 19:05 to 21:02 UTC.

This incident is resolved.

Fastly will be adding capacity at our Milan (LIN) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 02 May 2024 at 00:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

The scheduled maintenance has been completed.

We are investigating elevated errors to our Milan (LIN) Point of Presence (POP).

Our engineers have identified the contributing factor and are applying a fix to our Milan (LIN) Point of Presence (POP).

All other locations and services are unaffected.

Engineering has confirmed the impact to our Milan (LIN) Point of Presence (POP) has been mitigated.

Engineering has confirmed that our Milan (LIN) Point of Presence (POP) has been fully restored. Customers may have experienced degraded performance from 20:45 to 21:00 UTC.

This incident is resolved.

Fastly Engineering is investigating CDN performance impacting events affecting our Milan (LIN), New York (LGA) POP. Customers may see intermittent periods of latency or elevated errors as traffic has been temporarily rerouted from the POP.

All other regions and services are currently unaffected.

Please subscribe to this status post at https://www.fastlystatus.com/incident/375953 for further updates, and if errors continue or become more frequent contact our support team at https://support.fastly.com 

We're currently investigating performance impacts in Europe, North America.

All other locations and services are unaffected.

This issue has been identified and a fix is being implemented. 

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating elevated errors in our Milan (LIN) Point of Presence (POP).

All other locations and services are unaffected

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We're currently investigating potential impact to performance with our CDN services.

A fix has been implemented and we are monitoring the results.

Fastly is aware of an expected critical vulnerability the OpenSSL project is expected to disclose in the near future. We are studying the currently available information surrounding this vulnerability and do not currently believe that Fastly is vulnerable. We will continue to monitor as additional information is released and will provide our customers with more information as available.

Fastly has reviewed the initial notification from OpenSSL regarding CVE-2022-3786 and CVE-2022-3602. We have analyzed the versions of OpenSSL in use at Fastly, and verified that we do not use OpenSSL 3.x. Fastly and customer usage of Fastly services are not vulnerable to CVE-2022-3786 or CVE-2022-3602.