Fastly will be performing scheduled maintenance on our Fastly Application from 06 August 2024, 01:00 UTC - 06 August 2024, 02:00 UTC.

During this time frame customers may experience temporary disruptions or degraded performance across some of the Fastly Application views.

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

Fastly Engineers detected a performance impacting event affecting our API & Configuration Management service.

Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com. Customers may have experienced errors and timeouts during sign-up and account management from 15:17 to 17:45 UTC. 

CDN delivery, stats aggregation, and all other data plane services were unaffected.

The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting the API & Configuration Management services.

The issue has been resolved and we are monitoring performance closely.

At 22:04 UTC on the 22nd of May 2024, Fastly Engineers were alerted to elevated errors with VCL configuration propagation.

Engineering has deployed a fix and this issue has been mitigated.

We will continue to monitor until we have confirmed that customer experience has been fully restored.

We are investigating elevated errors to our API & Configuration Management service.

Our engineers are continuing to investigate elevated errors to API & Configuration Management service.

Our engineers have identified the contributing factor and are applying a fix to our API & Configuration Management service.

All other locations and services are unaffected.

Engineering has confirmed the impact to API & Configuration Management service has been mitigated.

Engineering has confirmed that API & Configuration Management service has been fully restored. Customers may have experienced login issues to the Fastly App from 13:38 to 14:53 UTC. 

All other locations and services were unaffected.

This incident is resolved.

Update 5/21 (23:04 UTC)

Following our retrospective of this incident, our Customer Escalations team updated our status post start time to reflect the earliest alert received by Fastly Engineers - start time has been confirmed as 13:38 UTC on the 21st of May 2024.

Fastly will be conducting a planned maintenance on our Fastly Application from 14:00 to 15:00 UTC on the 20th of May 2024.

During this maintenance window our customers may experience temporary disruptions or degraded performance across some of the Fastly Application views.

The scheduled maintenance has been completed.

Fastly will be performing maintenance on our Fastly Application control panel on the 13th of May 2024 from 19:00 to 19:05 UTC (~5 minutes). This update will introduce a user-friendly interface design to enhance your experience with:

• Keyboard Navigation: Effortlessly move through the menu using your keyboard.
• Responsive Design: Enjoy an optimized experience across various screen types.
• Scalable Navigation: Access Fastly’s expanding suite of product features with ease. 

This planned event has been thoroughly tested by our engineers through both internal and external testing practices. 

We expect no performance issues related to customer configuration management or API services due to this update. Additionally, this release will not impact our network availability, point of presence locations, or any other products and services.

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

The scheduled maintenance has been completed.

One of our selected vendors will be performing a scheduled maintenance on our Fastly Application from 19:30 to 20:30 UTC on the 2nd of May 2024. (~ 60 minutes)

During this maintenance window our customers may experience temporary disruptions to enabling products on their services or degraded performance across some of the Fastly Application views. 

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

The scheduled maintenance has been completed.

We are investigating into elevated errors from our Fastly Application service.

Our engineers have identified the contributing factor and are applying a fix to our Fastly Application service.

Engineering has confirmed the impact to Fastly Application service has been mitigated.

Engineering has confirmed that Fastly Application service has been fully restored. Customers may have experienced issues when attempting to access the Fastly Application from 15:22 to 15:49 UTC.

This incident is resolved.