Fastly will be performing scheduled maintenance on our Fastly Application from 06 August 2024, 01:00 UTC - 06 August 2024, 02:00 UTC.

During this time frame customers may experience temporary disruptions or degraded performance across some of the Fastly Application views.

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

We are investigating elevated errors to our API Services.

Our engineers have identified the contributing factor and are applying a fix to our API Services.

Engineering has deployed a fix and have confirmed a gradual recovery to our API Services. We will continue to monitor until we’ve confirmed that customer experience has been fully restored.

Engineering has confirmed that our API Services have been fully restored. Customers may have experienced both the UI and API endpoint failures from 21:13 to 23:30 UTC.

This incident is resolved.

Affected customers may have experienced impact to varying degrees and to a shorter or longer duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Fastly will be performing scheduled maintenance on our API Services from 17 July 2024, 17:00 UTC - 17 July 2024, 17:15 UTC. (~ 15 minutes)

During this maintenance window, there will be no impact to our Network service delivery or to the accessibility to our Fastly Application. Customers performing searches in the dashboard during this maintenance window may experience a brief period (an estimated impact of 10 minutes) where anticipated results may not be displayed as expected. 

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

On 25th of June 2024 at 16:40 UTC, our engineers released an update to the check content status API at /content/edge_check. This update may result in new response values for incomplete content checks for our customers.

What’s changing?

This update will assist with improving the visibility of encountered issues while verifying content versions and ensures API responsiveness. To learn more about this change please read https://www.fastly.com/documentation/reference/changes/2024/06/change-content-edge_check-timeout/. 

What do I need to do for this change?

No actions are required of Fastly customers. Fastly Engineering has assessed the impact of this change by analyzing historical usage data and performance. These combined efforts have determined that no service impact will occur due to this implementation. .

Customers with any questions or concerns may engage with our Support team through https://support.fastly.com or by contacting your designated account management team members.

Fastly will be performing scheduled maintenance on our API Services from 24 June 2024, 20:00 UTC - 24 June 2024, 20:05 UTC. (~ 5 minutes)

During this time maintenance window, there will be no impact to our Network service delivery or to the accessibility to our Fastly Application. Customers performing API services during this maintenance window may see a brief period (an estimated impact of 5-10 seconds) of elevated error code (503) responses. 

The scheduled maintenance has been completed.

To offer feedback on our status page, click "Give Feedback" 

Fastly Engineers detected a performance impacting event affecting our API & Configuration Management service.

Fastly Engineers detected a performance impacting event affecting the availability of manage.fastly.com. Customers may have experienced errors and timeouts during sign-up and account management from 15:17 to 17:45 UTC. 

CDN delivery, stats aggregation, and all other data plane services were unaffected.

The issue has been resolved and we are monitoring performance closely.

Fastly Engineers detected a performance impacting event affecting the API & Configuration Management services.

The issue has been resolved and we are monitoring performance closely.

At 22:04 UTC on the 22nd of May 2024, Fastly Engineers were alerted to elevated errors with VCL configuration propagation.

Engineering has deployed a fix and this issue has been mitigated.

We will continue to monitor until we have confirmed that customer experience has been fully restored.

We are investigating elevated errors to our API & Configuration Management service.

Our engineers are continuing to investigate elevated errors to API & Configuration Management service.

Our engineers have identified the contributing factor and are applying a fix to our API & Configuration Management service.

All other locations and services are unaffected.

Engineering has confirmed the impact to API & Configuration Management service has been mitigated.

Engineering has confirmed that API & Configuration Management service has been fully restored. Customers may have experienced login issues to the Fastly App from 13:38 to 14:53 UTC. 

All other locations and services were unaffected.

This incident is resolved.

Update 5/21 (23:04 UTC)

Following our retrospective of this incident, our Customer Escalations team updated our status post start time to reflect the earliest alert received by Fastly Engineers - start time has been confirmed as 13:38 UTC on the 21st of May 2024.