At approximately 08:00 UTC our engineers began to investigate a large traffic event impacting performance within our Europe and North America regions. 

Standard traffic engineering practices have been deployed in response to this event, in an effort to reduce the potential impact to our customers within the regions. Customer may continue to see elevated errors and latency as mitigation efforts continue to be deployed.

All other products and services are unaffected by this incident.

Our engineers are implementing adjusted mitigation strategies in our North America and Europe regions to continue to balance traffic and manage performance.

Error rates and latency have improved, although customers may still experience intermittent periods of performance impact as traffic engineering continues to be deployed.

Engineering has implemented mitigation strategies and has confirmed a gradual recovery in our North America and Europe regions. 

We are closely monitoring performance in these regions as a top priority as this event continues and will provide a final update once customer and end user experience has been fully restored.

Engineering has confirmed that Europe and North America regions have been fully restored. Customers may have experienced elevated errors and latency from 08:00 to 16:37 UTC.

This incident is resolved.

Affected customers would have experienced impact to varying degrees and to a shorter duration than as set forth above.

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Fastly Engineers detected a performance impacting event affecting the Los Angeles (LAX) data center.

During this incident, impacted customers servicing traffic through our LAX POP may have experienced brief periods of increased latency and/or elevated error code response from 10:43 to 11:07 UTC.

All other data centers and services were unaffected. The issue has been resolved and we are monitoring performance closely.

Fastly will be adding capacity at our Los Angeles (LAX) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 01 April 2024 at 07:00 UTC.

Our estimated duration is 4h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

This maintenance has been completed.

As part of Fastly’s global network expansion, we will be adding Los Angeles (LAX) data center to Fastly's North America network. 

Traffic served by our Los Angeles (LAX) data center will be aggregated into our North America region for billing and stats purposes. We expect that some traffic currently served by our data centers in neighboring regions will shift to Los Angeles (LAX). As such, some customers may see a change in their bills.

Fastly’s standard billing rates are located at https:/www.fastly.com/pricing.

The scheduled maintenance has been completed.