We are investigating elevated errors to our Paris (PAR), Paris (CDG) Points of Presence (POPs).

Our engineers have identified the contributing factor and are applying a fix to our Paris (PAR), Paris (CDG) POPs.

Engineering has confirmed the impact to Paris (PAR), Paris (CDG) POPs has been mitigated.

Engineering has confirmed that Paris (PAR), Paris (CDG) POPs have been fully restored. Customers may have experienced latency and elevated errors from 18:35 to 19:14 UTC.

This incident is resolved.

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At approximately 08:00 UTC our engineers began to investigate a large traffic event impacting performance within our Europe and North America regions. 

Standard traffic engineering practices have been deployed in response to this event, in an effort to reduce the potential impact to our customers within the regions. Customer may continue to see elevated errors and latency as mitigation efforts continue to be deployed.

All other products and services are unaffected by this incident.

Our engineers are implementing adjusted mitigation strategies in our North America and Europe regions to continue to balance traffic and manage performance.

Error rates and latency have improved, although customers may still experience intermittent periods of performance impact as traffic engineering continues to be deployed.

Engineering has implemented mitigation strategies and has confirmed a gradual recovery in our North America and Europe regions. 

We are closely monitoring performance in these regions as a top priority as this event continues and will provide a final update once customer and end user experience has been fully restored.

Engineering has confirmed that Europe and North America regions have been fully restored. Customers may have experienced elevated errors and latency from 08:00 to 16:37 UTC.

This incident is resolved.

Affected customers would have experienced impact to varying degrees and to a shorter duration than as set forth above.

To offer feedback on our status page, click "Give Feedback" 

Fastly will be adding capacity at our Paris (CDG) POP. End-users may observe connection resets as traffic is migrated onto new hardware starting on 04 July 2024 at 03:00 UTC.

Our estimated duration is 6h. 

When this change is applied, customers may observe additional origin traffic as new cache nodes retrieve content from origin. Please verify that your origin access lists allow the full range of Fastly IP addresses (https://docs.fastly.com/en/guides/accessing-fastlys-ip-ranges). Customers with any questions or concerns should contact Fastly’s Support team (support@fastly.com).

This planned capacity expansion has been postponed and will now begin on 17 July 2024 at 03:00 UTC.

The scheduled maintenance has been completed.

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