Frequently Asked Questions
So, you’re considering getting some help with paint colors, but you have some questions before biting the bullet? I get it. And because I get many of the same questions, I’ve pulled together the main ones here to help get the ball rolling with your project.
How long will my consultation be?
It depends on which package you purchase! Your consultation includes a ton of information (approx. 15 pages) about helpful paint sampling and painting tips. The personalized area varies from three pages to eight (PDF). These pages are filled with as much information as possible to start your project successfully!
When will I get my consultation?
You will receive your SIGNATURE consultation within ten business days. I aim for sooner, but you’re guaranteed to receive it within this time. This time starts when I get your completed questionnaire and photos.
The STANDARD consults are returned within three business days. The time starts from when I receive your completed questionnaire and photos.
Can I get my consultation sooner?
At this time, I’m running 7-10 business days. When my workload is lighter, I aim for sooner!
What will my E-design consultation include?
Your consult will include 3 (or more) paint colors (depending on the package) that I personally pick for you. I chose these colors based on your questionnaire and photos of your home. Each color will have an explanation so you can learn more about it and a link to it on Pinterest.
Your consult will also include other helpful info regarding sampling, lightening/darkening, etc…
What if something is ‘out of stock’?
When something is out of stock, it’s for two reasons…
#1 – Putting an item out of stock helps to control my workload a bit – particularly with the larger packages, which take more time!
#2 – I’m on vacation (yay, me!)
Can I talk to Kylie on the phone?
At this time, I don’t offer phone consultations. I run a tight ship around here and have a system that I follow with each client. Inevitably, phone conversations run longer and usually get off-topic from the package purchased. I may look into a system regarding phone consultations in the future.
Does Kylie M do E-Design outside of Canada and the USA?
You betcha! My E-design and Online Paint Color Consulting travels have taken me to homes in England, Paris, Russia, Dubai, Australia, Turkey, and more! Luckily, Benjamin Moore has branched out into the UK in recent years and is available in over 55 countries, making my consulting possible for many overseas clients. Hopefully, Sherwin Williams will do the same in the near future!
What is your refund policy?
Within 90 days and before we complete your consultation, we will provide a refund less a $25 administration fee. We cannot provide a refund after 90 days or once the consultation is complete. This is a PDF you receive and is intellectual property you’ve purchased.
I can’t find the package that fits my needs.
I’ve tried to make sure my packages are as clear and encompassing as possible; I would say that 95% of the emails regarding which package to choose can be referred directly back to my packages! However, some rooms/questions don’t fall neatly into one, and I’m happy to hear from you about that! For me to figure out which package best suits your needs, please send me a BRIEF and numbered/itemized list of the specific things you need help with.
Can you help with decorating and design topics?
At this time, I’m sticking with paint colors. The one thing I offer regarding tiles, countertops, etc., are my PREMADE CURATED KITCHEN palettes.
I hope that answers your questions! If not, you are welcome to send me an email, but please understand that due to the number of emails I receive in a day, I’m not always able to answer them right away. There is often a 4-5 day wait as I have to focus on clients waiting for their e-design package to be delivered to their inbox!
If you want to learn more about how I do what I do, read this article here… Online Decorating and E-Design: How I Do What I Do.
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