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Day 2&3 Recap: One Firefly Annual Team Event! 🌟 The momentum continued on Days 2 and 3 of our annual team event at the Andaz Mayakoba Resort in Riviera Maya, México. Our learning sessions were both diverse and enriching. Keith Esterly, Chief Learning Architect at Home Technology Specialists of America (HTSA), led an insightful presentation on customer service skills. At the same time, Andy Crestodina, Co-Founder and CMO at Orbit Media Studios, shared his expertise in SEO and AI skills. Our team members also had fantastic presentations, showcasing their knowledge and ideas. Ron Callis Jr and Taylor Whipple discussed our future state, laying out the exciting plans ahead. The team then broke into sessions to dive deeper into product innovation, process improvement, and marketing planning.
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