This year at #EMACS - Join speaker Katrina Metzler, Executive Director at National Energy and Utility Affordability Coalition, as she discusses the challenges and opportunities in providing Low Income Home Energy Assistance Program (LIHEAP) assistance to utility customers in an era of rising rates and the push for grid resilience and renewable energy investments. Visit https://lnkd.in/ddNkQPZ to learn more!
Chartwell, Inc.
Information Services
Atlanta, Georgia 2,469 followers
Insight for Tomorrow’s Utility
About us
For 30 years, Chartwell has been helping utilities improve customer experience and satisfaction as well as operational efficiency. Chartwell collects and analyzes industry data to develop benchmarks, publish key insights, and identify best practices. Chartwell also provides opportunities for utility professionals to share groundbreaking ideas and work together to problem-solve. Chartwell leads innovation through its in-depth research, leadership councils, and strategic industry contacts. Our wide range of services ensure that our members have access to the best, most timely information available to make the most informed and cost-effective business decisions. Chartwell is dedicated to helping the utility industry get the critical and timely information they need to innovate and lead the utility industry into the future.
- Website
-
http://www.chartwellinc.com/
External link for Chartwell, Inc.
- Industry
- Information Services
- Company size
- 11-50 employees
- Headquarters
- Atlanta, Georgia
- Type
- Privately Held
- Founded
- 1993
- Specialties
- utility research, utility conferences, utility contact centers, utility customer satisfaction, utility customer service, utility marketing programs, utility outage communications and utility customer communications
Locations
-
Primary
3715 Northside Pkwy NW
Suite 3-615
Atlanta, Georgia 30327, US
Employees at Chartwell, Inc.
-
Eddie Patterson
Data Analytics @ Chartwell, Inc. | Power BI, Tableau, DAX, SQL
-
Keith Pierce
Research and Insights for the Utility, Energy, and Sustainability fields.
-
Victor Fleites Sr. CBCP
Partner, Fleites deLeon-Fleites, Inc.
-
Heather Siebken
Product and Marketing Leader | Customer Experience Expert | Long-term Thinker | Innovator | Natural Born Futurist | Public Speaker
Updates
-
The Chartwell Insight Center, fueled by our industry-leading #research, empowers you to: • Craft data-driven arguments • Anticipate and address potential concerns • Position yourself as a market expert Learn more: https://ow.ly/V7E750SQh9u #utility
-
Utility executives: Utilities face increasing threats, from natural disasters to cybersecurity issues. Our FREE Executive Issues Brief 5 dives deep into utility emergency management. Learn how to rise to the challenge and protect your organization. #resilience #emergencymanagement Download now: https://ow.ly/ylGc50SR9Tl
-
An attendee explains what she thinks about the EMACS Conference and how it brings value to the utility #CX space. Don't miss #EMACS24 - the 27th annual Chartwell Customer Experience Conference this October 8-11 in San Antonio, Texas! SAVE YOUR SEAT TODAY: https://ow.ly/XBQx50QeASw
-
Tomorrow's Chartwell #webinar: With more than 350,000 business customer accounts throughout the ComEd service territory, there is simply no way to devise a one-size fits all method of servicing each business customer. Over the past 30 years, ComEd has employed a number of different paradigms for addressing the needs of customers which range from the very smallest business customers (on watt-hour meters) to 10 MW+ demand customers that require a dedicated account manager with weekly interactions required. During tomorrow's webinar, Ed Friman and Jessica Stumpe will outline both the current and historical structures put in place to service all of ComEd's business customers. REGISTER NOW: https://ow.ly/4GqI50SRA0c
-
New: Chartwell’s utility-only Organizational Resilience Executive Council (OREC) will bring executives together to help navigate the rising threats of extreme weather and critical events. • Collaboratively generate effective strategies to mitigate the impact of increasing hazards • Determine solutions in a collaborative, utility-only environment • Work with Chartwell and peer utilities to develop a living document of best practices Learn more: https://ow.ly/i64E50SQaxk
-
New infographic alert! 📊 Learn how North American consumers view utility #resilience. Our latest survey revealed how they feel about storm preparedness, power restoration, and more. Compare perceptions between general and disaster-prone areas. #utilities #customerperception #emergencypreparedness Download now: https://ow.ly/PIPJ50SPvFt
-
We're just a few months away from Chartwell's largest and most informative event of the year! Register now for #EMACS, The Customer Experience Conference! LEARN MORE: https://lnkd.in/ddNkQPZ
-
Coming soon: Chartwell’s Emergency Management Leadership Council will enable #utility industry professionals to address an “all hazards” approach, #emergency operations and planning, training and drills, situational awareness, escalation metrics, and other critical topics in a utility-only environment. Learn more: https://ow.ly/pfKo50SLmpo
-
This October 8-11 at #EMACS - In March 2023, Evergy began enabling customers to start or move service via its Interactive Voice Assistant (IVA) channel. By attending this session you'll learn how Evergy’s scalable IVA allows customers to self-serve even in times of high volume, facilitating more than 40,000 start service transactions in the first year of operation. Evergy won gold in the digital experience category of Chartwell's Best Practices Awards for this effort. Visit https://lnkd.in/ddNkQPZ to learn more!