What can IT organizations do to catch up in the new era of gen AI? In today's Freshworks Connect, we're laying out a four-part guide covering strategies needed to lead IT teams into the AI-driven future. How is your IT team leveraging gen AI? Drop your best use cases in the comments ⬇
Freshworks
Software Development
San Mateo, California 893,711 followers
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
About us
Freshworks (NASDAQ: FRSH) delivers modern, AI-powered customer and employee-service solutions that increase efficiency and improve engagement for companies of all sizes. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including s American Express, Bridgestone, Databricks, Fila, Nucor, and Sony.
- Website
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https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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A Texas-sized operation requires a Texas-sized solution. James Williams, head of transportation services at Texas A&M University, uses #Freshservice to help more than 50,000 students, faculty, staff, and campus visitors every day. Read the full story from the comments below.
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How to maximize AI ROI 👀 ? Laks Srinivasan, founder of Return on AI Institute, suggests a dual-track approach: 🛠️ Tactical Deployment - Identifying where AI can improve existing processes 📈 Strategic Deployment - Focusing on innovative AI-driven business models. According to research, companies all-in on AI are 2.7 times more likely to enhance their competitive position. Head to the comments and learn about maximizing returns from AI 👇
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TLTL? (Too long to listen?) You can ask #FreddyAI to quickly summarize the transcript of calls, provide key points and essential information. No time wasted 🕒😎
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Freshworks reposted this
Fridays are usually about taking it a little easy—catching up with colleagues, diving into data, or just wrapping up the week’s last to-dos. (Unless it’s quarter end. IYKYK.) Last Friday was different. I had the privilege of engaging with some of Bangalore’s most innovative customer service leaders at the Freshworks roundtable, “Rethinking Customer Service for Growing Businesses.” We reaffirmed Freshworks’ commitment to supporting companies at various milestones in their journeys. The discussion covered topical challenges associated with different levels of maturity and growth, and we explored the future of customer service. Jagadish Kumar Mohan led an insightful roundtable on AI’s impact on customer service. Kudos to Shivam Bhandary and Shania Zachariah for their outstanding product showcase and for expertly tailoring solutions to specific business use cases. A special thanks to Vijayendra C. from Greytip Software for sharing invaluable experiences with Freshworks and providing real-world context to our conversations. We’re excited to build on the connections made and insights gained from this event. Next month, I’ll be meeting CX leaders of growing businesses in Dubai. If you’re in the UAE and looking to elevate your customer service, please reach out. Shriram Ragothaman After BLR, next stop—DXB!
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Here's how #FreddyAI helped Pickyourtrail drive repeat business and expand support: 👤 Freddy Self-Service connects urgent mobile requests to agents. ⚡ Freddy Copilot speeds up responses. 💕 Tone Enhancer aligns each response with the context. 👍 Quality Coach evaluates and improves conversations. Read the full story here: bit.ly/3WQCRnh
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✅ Intuitive navigation ✅ Personalized recommendations ✅ Improved search relevancy Explore the enhanced Freshworks Marketplace, including new AI apps and a comprehensive 'Privacy and Security' section. bit.ly/3LR1cTK
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#AI is no longer optional. 🙌 It has shifted from an experimental tool to a key driver of enterprise productivity and competitiveness. Read the full conversation with our CEO, Dennis Woodside. ➡️ https://lnkd.in/gvy2SHUm Via diginomica
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