IMS, Inc.

IMS, Inc. is a leading provider of critical omnichannel communications and customer engagement solutions - powering millions of daily dynamic interactions. From print and mail to digital and beyond, our products and services help grow your business and boost customer satisfaction. We build and deliver hyper-personalized, automated solutions that span your transactional and marketing needs. Our client partners benefit from continued investment in secure, state-of-the-art technology and physical infrastructure and our team's innovative design thinking process in advancing solutions that align with and exceed your business goals.

Website

https://imsdirect.com

External link for IMS, Inc.

Industry

IT Services and IT Consulting

Company size

201-500 employees

Headquarters

Liverpool, NY

Type

Privately Held

Founded

1986

Specialties

Artificial Intelligence, Robotic Process Automation, Call Center Augmentation, Chat Bots, Natural Language Processing, Machine Learning, Cloud Computing, Virtual Assistants, Human-in-the-Loop, Appointment Reminders, Payments, IVR, SMS, Rich Web Chat, Statement & Document Solutions, Bots, Print Bots, Analytics, Reporting, Customer Experience, and API Integrations