🐾 Happy International Cat Day! 🐱 Today, we’re celebrating our favorite feline friends who bring so much joy to our lives. Check out this purr-fect collage of SMGers' cats, showcasing some of our furball coworkers who make working remotely extra special. Share your own kitty pics and join in the celebration! 🐾❤️ #InternationalCatDay #CatAppreciation #FurryFriends
SMG - Service Management Group
Software Development
Enterprise Experience Management
About us
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, our differentiated partnership model helps clients change the way they do business.
- Website
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http://www.smg.com
External link for SMG - Service Management Group
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Remote-First Organization
- Type
- Privately Held
- Founded
- 1991
- Specialties
- Employee Engagement, Brand Research, Customer Experience, Employee Experience, Experience Management, Enterprise Experience Management, Customer Experience Management, Employee Engagement, CX, XM, CEM, CFM, Customer Feedback Management, #restaurantexperience, #retailexperience, and #brandexperience
Locations
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Primary
Remote-First Organization , US
Employees at SMG - Service Management Group
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Davin Cushman
Business software and services CEO | Private and public company non-exec Director | 40+ mergers and acquisitions
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Kobi Garfinkel
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Jonathan Berkowitz
Operating Partner, Brentwood Associates
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Rich Givone
Chief Sales Officer | SaaS | CX Tech | EX & HR Tech | Martech | Fintech
Updates
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Discounts aren't the only way to build customer loyalty. Swipe to discover five impactful strategies that can redefine value for your customers without sacrificing your profit margins or brand value: 1. Be irreplaceable – Offer unique products/services, create exclusivity, and personalize experiences. 2. Craft immersive experiences – Design Instagram-worthy spaces, host interactive events, and offer hands-on demonstrations. 3. Personalize & reward – Tailor recommendations, provide exclusive benefits, and focus on non-monetary value. 4. Exceptional service – Train frontline workers, maintain consistent standards, and adapt to changing needs. 5. Eliminate omnichannel friction – Unify messaging across platforms, integrate online & offline data, and offer cross-channel support. Ready to move beyond discounts? Get your copy of our free whitepaper today! https://lnkd.in/gDZvzw-b #CX #customerexperience #customerloyalty
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Are you curious about how the SMG platform works and how it can be tailored to your business? We've got a team of people who are excited to show you around. Request a demo: https://hubs.ly/Q02Hh7LV0 #CXM
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Like a great sandwich, a strong customer experience program requires all components working together. And when they do, deliciousness happens! What’s your go-to sandwich combination? 🥪 #NationalSandwichMonth #CustomerExperience #CX #SwaS
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A car wash brand partnered with SMG to address high problem occurrence, poor problem resolution, and customers not reporting issues 😵 They were surprised to learn that customers whose problems were resolved satisfactorily were more likely to return than those who didn't experience any issues to begin with. Turning these recurring problems into wins drove a 12 ppt increase in customer likelihood to return 📈 Download the full case study below for more details. https://hubs.li/Q02K113G0 #CarWash #AutomotiveAftermarket #AutomotiveServices #CustomerInsights #CustomerService
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When one hears “systems,” it’s natural to immediately think routers, servers, and complicated networks. But throughout an organization, systems exist everywhere—not just in computers. To understand them means looking beyond individual components and analyzing ALL processes that influence performance and stability. Even so, it’d be silly not to follow IT’s lead when it comes to thinking about systems. They live and breathe them, after all. Jordan Vargas, our Cloud and Systems Administrator, works within SMG’s network every day to ensure smooth data flow and connectivity. And he knows a systems-based approach extends far beyond his own team. “Seeing the system is a collective approach for not only those managing the IT infrastructure, but for all departments at SMG,” he says. “Striving for a higher-level view allows all of us to deliver better performance and reliability internally and externally to clients.” Couldn’t agree more, Jordan!
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🌍 As a remote team, we love the global spirit of the Olympics—it reminds us that distance can’t stop us from achieving greatness together! 🥇✨ Which Olympic sport are you most excited to watch? Vote in our poll below! If your favorite isn’t listed, comment below! Let's celebrate the Olympic spirit together and remember, just like in sports, teamwork and dedication lead to outstanding results! #Olympics2024 #TeamSpirit #RemoteLife #SummerGames
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When 24 Hour Fitness saw a dip in sales, they turned to SMG for insights and an action plan 🏋️ Just like a new workout regimen, acknowledging the distance between the reality of the situation and the goal was the first step in working toward some serious gains 💪💪 See how the brand's hard work paid off in this case study: https://hubs.li/Q02JKW3b0 #CustomerExperience #CX #RealityCheck #TrustTheProcess
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Looking for ways to boost customer engagement and loyalty without falling into the discount trap? Learn how brands are redefining value and boosting customer loyalty without slashing prices. Our new whitepaper shares fresh insights and strategies that really work, with real-life examples from the field. Start transforming your approach to customer relationships now. https://lnkd.in/gJEBrydG
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Happy International Day of Friendship! At SMG, we celebrate the incredible connections we have with our teammates and clients that transcend borders, cultures, and languages. The friendship between Layne Anonsen (VP, Client Insights) and Zoe McBride (Director, Client Insights) is a great example of this. They met through SMG and have formed a bond that spans across borders. Layne met Zoe during a work trip to the UK, and thanks to our remote-friendly culture, they quickly became close friends. They bonded over being a safe space for one another and their mutual appreciation of crafts and margaritas 🎨🍸 Layne and Zoe believe that genuine care, support, and celebrating the good things are what make their friendship special. Let’s take a moment to appreciate those who make our lives brighter ✨ Tag your work bestie below and let them know how much they mean to you! #InternationalDayOfFriendship #CelebrateFriendship #RemoteWork #CompanyCulture #WorkFriends