Hospitality Technology's Michal Christine Escobar sat down with Co-Founder & CTO Kinesh Patel to discuss data and the future of AI in the hospitality industry. Check out the full interview below! https://lnkd.in/eiDjQKZ9
SevenRooms
Hospitality
New York, NY 125,692 followers
A Guest Experience and Retention platform for the hospitality industry.
About us
SevenRooms is a marketing and operations platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business. Trusted by thousands of hospitality operators around the world, SevenRooms powers tens of millions of guest experiences each month across both on- and off-premises. From neighborhood restaurants and bars to international, multi-concept hospitality groups, SevenRooms is transforming the industry by empowering operators to take back control of their businesses to build direct guest relationships, deliver exceptional experiences and drive more visits and orders, more often. The full suite of products includes reservation, waitlist and table management, online ordering, mobile order & pay, review aggregation, email marketing and marketing automation. Founded in 2011 and venture-backed by Amazon, Comcast Ventures and PSG, SevenRooms has dining, hotel F&B, nightlife, and entertainment clients in more than 1000 cities worldwide, including: Marriott International, Bloomin’ Brands, MGM Resorts International, Mandarin Oriental Hotel Group, Jumeirah Group, Hilton Hotels, The Cosmopolitan of Las Vegas, Harrods, Wolfgang Puck, Michael Mina, José Andrés Group, LDV Hospitality, Union Square Hospitality Group, Australian Venue Company, Altamarea Group, AELTC, The Wolseley Hospitality Group, Zuma, Live Nation and Topgolf. Headquartered in New York City, SevenRooms employs 350+ team members across offices in the U.S., U.K., Dubai, Australia, Singapore, and Hong Kong. SevenRooms has been recognized as a top employer for its people-first approach by publications such as Inc. Best Workplaces (2023, 2022, 2020), Inc. 5000 (2023, 2022), Built in Best Places to Work NYC (2023, 2022, 2021, 2020) and more. We invite you to take a seat at the table where we’re empowering operators to own, analyze, and optimize every step of the guest journey, enabling a more data-driven approach to hospitality.
- Website
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https://sevenrooms.com/
External link for SevenRooms
- Industry
- Hospitality
- Company size
- 201-500 employees
- Headquarters
- New York, NY
- Type
- Privately Held
- Founded
- 2011
- Specialties
- Hospitality, Software, Technology, Internet, Luxury, Concierge, Hotels, Restaurants, Privacy, Brand Management, CRM, Access, Dining, Nightlife, Nightclubs, Reservations, Seating, Marketing, Guest Data, Analytics, and SaaS
Locations
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Primary
386 Park Ave S
8th Floor
New York, NY 10016, US
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123 Buckingham Palace Road
London, England SW1W 9SH, GB
Employees at SevenRooms
Updates
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SevenRooms reposted this
It’s a big day for SevenRooms – we’re launching our first-ever global restaurant industry trends report and sharing it so we can all get smarter, together! With insights from restaurant operators, SevenRooms platform data, and consumers worldwide, this report shares the latest market research on diner expectations and trending topics like AI, automation, marketing and loyalty. Here’s my perspective on the most impactful insights: 🧠 74% of operators are already using AI in some way to run their business. They’re primarily using it to process reservations, manage inventory and analyze data. Hospitality/Restaurants are early entrants to AI when historically we've been tech laggards. 📧 Personalized email marketing campaigns are driving outsized results for restaurants. Targeted emails see a 23% higher open rate and drive 2X more revenue than full-list sends. 💬 Text marketing is effective in reaching Gen Z Text marketing has a 98% open rate, and the majority of Gen Zers (41%) prefer to receive restaurant promotions via text. 💰 Reservations with prepaid upgrades and experiences average a 35% higher spend than those without. Guests willing to pay more for elevated experiences in advance spend more, and operators are cashing in. In 2023, SevenRooms operators generated significant revenue from upgrades: >$30M in the U.S., >£6M in the U.K. and >$20M in Australia. This number has grown significantly already in 2024. 🥰 Restaurant-goers will go to great lengths to dine with the brands they love. If a guest in the U.S., U.K. and Australia can’t get a reservation at a particular spot, 31% look for a different date and time, while 32% will look for a different restaurant within the same hospitality group. The data shows that in this age of AI and automation, diners want greater connection and access to the brands they choose to patronize. To meet these needs, operators must leverage the right technology and data to execute strategies that enhance guest experiences, drive deeper connections, and foster loyalty. Take a look at the report, I’d love to hear what you think of the findings: https://lnkd.in/eRqdVjMU
SevenRooms Restaurant Trend Reports
sevenrooms.com
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This week, Pete Wells wrote his final piece for the The New York Times as restaurant critic, notably critiquing technology’s role in the demise of restaurants. Kristen Hawley at Expedite asked the question to her readers: Is technology making restaurants inhospitable? So we want to know…
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Luxe dining decoded! Luxury is in - and it's redefining dining trends 🍸 💸 From caviar and truffles in NYC and LA to tableside martini carts in Dallas and DC, the demand for high-end dining is booming. Restaurants, take note: investing in luxury could make your guests feel like VIPs and drive loyalty. Let's discuss how these trends can elevate your dining experience. Read more via Tori Latham for Robb Report: https://lnkd.in/e6ZR-4Xg #RestaurantTrends #RestaurantData #SevenRooms #HospitalityInsights
A Majority of Diners Are Willing to Spend on Ultra-Luxe Ingredients at Restaurants: Report
https://robbreport.com
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James Brady of Liquid & Larder joined Hospopreneurs' James Henderson to discuss all things data and operations – highlighting SevenRooms as a key piece of their tech stack. Check out a snippet below and for the full interview visit Hospopreneurs.com.
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Our London office transformed into an art studio for a Paint, Sip, and Pizza night after work! Check out the incredible masterpieces our #7Roomies created. 🎨🍕 #SevenRooms #TeamBuilding #CompanyCulture #London
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August is heating up, and so is our team! 🔥 Give a warm welcome to our newest #7Roomies. 👋 Want to join them? Explore our open roles: https://lnkd.in/eGzQX-ty
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🌟 AI is revolutionizing the restaurant industry! In the U.S., 70% of operators are integrating AI into their businesses, while in Australia it's a whopping 85%, and 66% in the U.K.! 🚀 #RestaurantTech #AI #Innovation Check out the comments below for the latest edition of Heard! to see how they're using AI and how we see it impacting the future of hospitality. P.S. Can you come up with a fun caption for this image? Give it a shot!😂
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The Wall Street Journal recently wrote about reservation bots stealing spots at top restaurants. Share your experience below 👇 Read the full story here: https://lnkd.in/gHkGM8_n
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Step into the kitchen for this month's Chef's Table! We sat down with Callie D'Ambrisi, our Director of Revenue Operations, and spoke about her favorite part of working at SevenRooms and her best dining experience. Read more about her in the comments below!