Talkdesk

☁️ Talkdesk is proud to be recognized on the Forbes Cloud 100 List for the sixth year in a row! 🚀 We are honored to again be included among the top private cloud computing companies in the world with standout revenue, valuations, and growth. 🙌 This achievement would not have been possible without our customers, partners, leaders, and employees, who believed in our mission and made this happen. 🏆 Thanks to #Forbes, Bessemer Venture Partners, and Salesforce Ventures for the recognition! ⬇️ Learn more via the link below: https://lnkd.in/gvMTN-AC #Cloud100 #Talkdesk #CCaaS

CX Today rounded up six CCaaS vendors to share their favorite parts of agent assist, and guess who was included? Crystal Miceli, our very own VP of Product and Industry Marketing! Now, you might be wondering, what is Crystal's favorite part of Talkdesk Copilot? Well, on Day 27 of our 100-day-long AI celebration, we'll let you know! Crystal happens to love automated post-call processing, which provides agents with the tools they need to be more empathetic to their callers. Check out the full article, linked below: https://lnkd.in/gvtkyKzG #CX #CXToday #Talkdesk #AI #100DaysOfAI #CCaas #Cloud #Saas

Have you had a chance to meet our CX Innovators Awards Alumni? Martin Lampman - Director of Customer Support Operations at BCLC Patrick Patterson - Chief Information Officer at LegalShield Thomas Grosso Jr. - Executive Director of Service Desk at CAI Ken Cohen - SVP of Business Development + Consumer Sales at JK Moving Services These CX industry trailblazers were all 2023 CX Innovators Award winners for their leadership and commitment to delivering exceptional customer experiences. What do these leaders have in common? They all adopted AI into their contact centers early to help provide omnichannel and self-serve options for their customers. In 2024, we have added two new AI categories to the CX Innovators Awards: AI Rookie of the Year and AI-Powered CX Innovation. Think you have what it takes to join this illustrious group of contact center leaders? Nominate your team today via the link below: https://lnkd.in/gqgZ9YCK #CX #CXInnovatorsAwards #Talkdesk #Video #AI #100DaysOfAI #ArtificialIntelligence

The theme of Epic UGM 2024 is “Storytime,” so gather round, cozy up, get comfy, and we’ll tell you the (epic) tale of Epic and Talkdesk. Once upon a time, in 2023, at an Epic User Group Meeting far, far away, Talkdesk announced that we had joined Epic’s Workshop Program. Together, we would strive to build a deep and powerful integration between Talkdesk Healthcare Experience Cloud and Epic. Healthcare CX professionals far and wide were ecstatic, and Talkdesk was the very first CCaaS vendor to join the co-innovation program. As the days turned to nights, and as 2023 turned to 2024, this year’s UGM is upon us, and in the blink of an eye, against all odds, an already deep partnership is blossoming into something even more special. What is that something special you may ask? Together, Epic and Talkdesk are writing the next chapter of the healthcare consumer experience, and we have a huge announcement about it coming soon. For now, visit us at the Epic UGM Conference, for soon, this story will become legend, and we promise it will end happily-ever-after. Learn more here: https://lnkd.in/gtEKtPgH #Talkdesk #Epic #EpicUGM #HealthCare #CCaaS

We know that Talkdesk Copilot makes a positive impact on our enterprise customers, but don't just take our word for it! Check out these killer stats from some of our awesome customers on day 25 of our 100-Day-Long AI extravaganza: ⏱️ CAI agents saved 8+ minutes per call using Talkdesk Copilot's Interaction Summary feature 💰 AlgaeCal Inc. decreased agent onboarding time AND saved over $23,000 annually with Talkdesk Copilot's integrated knowledge base 😀 Apple Federal Credit Union increased their overall satisfaction scores from 8.5 to 9.25 with Talkdesk Copilot supporting Want to learn more? Check out our Talkdesk Copilot datasheet linked below for more information on how AI can change the game for your customer experience! https://lnkd.in/e_b7KPQT #Talkdesk #Copilot #100DaysOfAI #AI #ArtificialIntelligence #CCaaS

If you are near Chicago and have a passion for all things customer experience and BBQ, we have an event to make you say "holy smokes!" Team Talkdesk is coming to Chicago to host the Customer Experience BBQ, an event curated by our VP of Growth Marketing (and resident BBQ expert), Kyle Sutton, that combines the best customer experience professionals with the best BBQ in the city. We're steaking our claim at a craft brewery, bringing in BBQ from Chicago's best pitmaster, and unpacking the way AI is impacting CX. If you'd like to meat us there, hit the link below, spots are going quickly: https://lnkd.in/gfrhEEcu #BBQ Event #Chicago #Barbecue #Talkdesk #CX #CustomerExperience #CCaaS

We just hit 200k followers on LinkedIn and we're feeling PUMPED! Thank you to every single one of you on this amazing journey, including our customers, employees, friends, partners, executives, and even our competition. As Talkdesk continues to grow into an enterprise CCaaS giant, we'll take this moment to look back, relish in our success, and envision our bountiful future. Cheers to 200k, and see you at the next milestone! PS If you've made it this far, we hope to earn your follow! #Talkdesk #CCaaS #LinkedIn #Celebration

It's National Whataburger Day, so of course we have to give a shoutout to our tastiest customer, Whataburger! What is National Whataburger Day you may ask? This delicious holiday honors the founder of Whataburger, Harmon Dobson, who started his tasty legacy over 70 years ago in 1950! Join us as we celebrate Whataburger not just for their legacy, but the way they care for their customers and community. Today, they are giving out free Whataburgers, relieving student lunch debt, and creating some extra yummy, extra special moments for their biggest fans, and we think that is something everyone can appreciate. Want to learn more? Hit the link below: https://lnkd.in/gyfxEQBj #Customer #Whataburger #Holiday #Talkdesk #CCaaS #Yum

Having a powerful strategy when it comes to AI is key to any enterprise organization's success. In today's blog by Célia Cerdeira, we show you how to create an effective AI contact center strategy with Talkdesk! Learn how to: ⌛ Save agents time in their workflows 😃 Train agents for effective customer interactions 📊 Analyze customer interactions to improve performance 💪 Empower agents with real-time assistance during customer interactions 📲 Personalize customer interactions with communication across preferred channels 🧠 Ensure safety and ethics are top of mind Check it out: https://lnkd.in/gPyeu_nM #Blog #Strategy #Talkdesk #CCaaS #ContactCenter #AI #ArtificialIntelligence #Learning

World Wide Internet Insurance Services is bringing a fresh perspective and innovation to the insurtech space, and let's just say - they take customer service seriously. As a rapidly growing insurtech company, #WWIIS needed a CX solution flexible enough to accommodate their evolving needs, so of course they chose Talkdesk. Partnering with Talkdesk has saved the company over 400 hours through improved call routing and call deflection to AI with Talkdesk Copilot. Think that's cool? Now, a whopping 14% of their calls are now being routed to omnichannel service options, which is a win for both customers and agents. By embracing our AI-powered products, WWIIS customer service agents have the time to be meticulously trained to answer customer questions, meaning customers are happier than ever. Get this: WWIIS even won the 2023 Rookie of the Year Award from Talkdesk's CX Innovators Awards! We can't wait to see what they do next. Learn more about their success via the link below, and stay tuned for more of our 100-day-long AI journey! https://bit.ly/3WSUByD #100DaysOfAI #AI #Talkdesk #Customer #CaseStudy #CCaaS