Experience AssistAI—the tool used to help our teammates achieve next-level efficiency and deliver next-level #customerexperience. Learn more: https://taskus.me/3Ie3Pgt #generativeai #aiservices #generativeaitools #cxinnovation #genai
TaskUs
Outsourcing and Offshoring Consulting
New Braunfels, Texas 296,284 followers
Digital Customer Experience. Trust & Safety. AI Services.
About us
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Trust & Safety, AI Services, Risk + Response, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
- Website
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https://www.taskus.com/
External link for TaskUs
- Industry
- Outsourcing and Offshoring Consulting
- Company size
- 10,001+ employees
- Headquarters
- New Braunfels, Texas
- Type
- Public Company
- Founded
- 2008
- Specialties
- Omni-channel customer support, Customer acquisition, Back office, Customer retention, Offshoring, Technical support, Data services, Content moderation, Lead generation, Photo retouching, Customer Experience, Customer Support, and Customer Care
Locations
Employees at TaskUs
Updates
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Join us at Forward ‘24, our one-day summit focused on the future of DCX, AI, Trust & Safety, Risk & Response, Learning and Sales. Hear speakers from Meta, LegalZoom, Chime, Etsy and more. We’ll cover the innovation and unrelenting customer demands influencing business today — from healthtech to fintech, social media, ecommerce and transportation. We'll delve into what’s now, what's new and what's next. Seize the opportunity to expand your network. Register now to reserve your spot: https://taskus.me/3YFjS0w Janelle Sallenave, John DeVine, Todd McReynolds, Brendan N.
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GenAI is moving beyond basic chatbots to power smart assistance tools. But you need experts to properly implement the technology across an organization. Learn best practices and real-world use cases from Manish Pandya, TaskUs’ DVP of Digital, for applying and optimizing AI to improve workflows plus enhance agent and customer satisfaction. Register for the webinar now: https://taskus.me/46EBtrb
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AI is a complex and rapidly evolving space. And there is no one-size-fits-all solution. Join our webinar with PixieBrix Co-Founder and CEO Todd Schiller as he shares insights and strategies for building, embedding, and implementing #AI to boost efficiency, productivity, and more. Register now: https://taskus.me/4dv0nMb
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We’re thrilled to be chosen to be highlighted by Amazon Web Services (AWS)! Check out Manish Pandya’s video to learn how we're leveraging the power of Amazon Bedrock and Llama models to transform CX and innovate for our customers. #TaskGPT #AssistAI
TaskUs' powerful customer service platform, TaskGPT, helps clients unleash the transformative power of #generativeAI in customer service operations. ☁️🦙✅ https://go.aws/46ykGWA TaskGPT is powered by #AmazonBedrock and leverages Llama models from AI at Meta to augment human interactions with AI-powered insights and responses. By automating simpler or more repetitive tasks, TaskUs teammates can focus on more empathetic customer engagement, leading to remarkable results, for example: 10% reduction in chat interactions, 20% reduction in voice average handle time, and over 10% improvement in customer satisfaction. #AWS
AWS - TaskUs revolutionizes customer experiences using Llama in Amazon Bedrock
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Uncurated, user-generated content (UGC) was becoming problematic for a top streaming platform. The company needed expert content moderation and partnered with TaskUs to set up a global team. Find out how we implemented the program quickly and drove major efficiencies. Download the case study: https://taskus.me/3LVvox7
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In an interview with CIO.com, TaskUs CIO, Chandra Venkataramani, talks responsible AI and how to ensure #AI systems don’t generate harmful or erroneous outputs. He explains the dual responsibility TaskUs holds as it deploys #generativeAI not only for internal operations but also on behalf of enterprise clients. Read the full article: https://taskus.me/3WwFQzR
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Ecommerce brands must provide a seamless, secure customer experience to exceed expectations. A massive user base makes the process all the more complex. A global marketplace knows this problem too well and sought TaskUs’ expertise to optimize complex workflows in content moderation, counterfeit detection, ad and payment review and more. Learn how we delivered results, fast: https://taskus.me/3MamiNf
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We’re excited to be featured in Amazon Web Services (AWS)'s announcement about the release of Meta's Llama 3.1 models in Amazon Bedrock. TaskUs uses Amazon Bedrock to power and secure TaskGPT, our proprietary GenAI-powered platform, and build tools to automate processes and take customer experience to the next level. TaskUs’ Manish Pandya explains, “Generative AI can deliver big results for our clients…Amazon Bedrock provides us the time to value in terms of speed, as well as the cost-effectiveness of delivering results for our clients.” Watch the video for full details: https://taskus.me/46rVKA4
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Our CIO Chandra Venkataramani talks about how TaskUs deploys AI guardrails to prevent AI from doing something it shouldn’t on CIO.com: “The technical guardrails do the bulk of the work to ensure answers are safe and accurate, but humans are the last line of defense against hallucinations and bad advice.” https://taskus.me/3WrAoyj
How guardrails allow enterprises to deploy safe, effective AI
cio.com