United Language Group

Do you think speaking Portuguese is enough to succeed in Brazil? Think again.    Understanding cultural nuances is key to your growth in the Brazilian market. Here, we break down essential cultural knowledge and offer practical tips to help you connect with Brazilian consumers effectively.    Scroll through our carousel to learn how you can apply these insights to your Brazilian localization strategy!    #Localization #Brazil #Culture 

✨ Celebrating the International Day of the World's Indigenous Peoples ✨ Today, we recognize and honor the rich cultures, histories, and contributions of indigenous peoples around the world. Indigenous peoples represent the greater part of the world’s cultural diversity, speaking an overwhelming majority of the world’s estimated 7,000 languages and representing 5,000 different cultures. Why is preserving indigenous languages important? 🔹 Indigenous languages carry centuries of wisdom, traditions, and knowledge that are essential to cultural identity. 🔹 At least 370-500 million indigenous peoples live in communities all around the world. 🔹 Supporting indigenous languages empowers these communities, giving them the tools to preserve their unique traditions and pass them on to future generations. At United Language Group, we are committed to supporting the preservation of indigenous languages. We provide translation and interpretation services in a variety of indigenous languages, helping to ensure these languages continue to thrive. Some of the indigenous languages we support include: 🔹 Aymara 🔹 Cebuano 🔹 Hmong 🔹 Maori 🔹 Quechua 🔹 Samoan 🔹 Yoruba 🔹 Zulu Many indigenous peoples continue to face marginalization, extreme poverty, and other human rights violations. This makes providing language access to these communities even more crucial. Let's work together to honor and protect the linguistic heritage of indigenous peoples. For more information, visit the UNESCO website: https://hubs.la/Q02KSq1P0. #IndigenousPeoplesDay #LanguageAccess #Translation

✨ What sets a top-tier translation service apart from the rest? ISO 17100 certification is one key factor. But what does that really mean? ISO 17100 is an internationally recognized standard that sets requirements for all aspects of the translation process. It covers the core processes, resources, and other aspects necessary for the delivery of high-quality translation services. Why should you care? Here’s what choosing an LSP certified to ISO standards gets you: 🔹 Quality assurance: ISO 17100 guarantees that translation services meet stringent quality standards, providing clients with reliable and accurate translations. 🔹 Consistency: The standard requires consistent processes and methodologies, so translations are delivered with uniform quality every time. 🔹 Professionalism: Certification means that our translators and project managers have the competencies and qualifications to handle complex translation projects. 🔹 Customer satisfaction: By adhering to ISO 17100 guidelines, we are able to consistently meet and exceed client expectations. United Language Group is proud to be certified to the ISO 17100 standard, demonstrating our commitment to maintaining the highest quality standards in translation services. Want to learn more about how we maintain top-notch translation and interpretation quality? Follow us for more tips or contact us to see how we can help: https://hubs.la/Q02KpM6w0 #ISO #Translation #ULGDelivers

✨ Want instant interpreter access with Epic? We are excited to announce that United Language Group now offers instant interpreter access integrated directly with Epic EHR, making it easier for healthcare providers to connect with qualified interpreters in over 250 languages. Why is this important? With this integration, providers can: 🔹 Connect to an interpreter with a single click, right from the patient’s electronic health record (EHR) they use daily. No need to exit the EHR or dial out manually. 🔹 Enhance quality of care and patient experience by bringing in interpreters earlier in patient encounters, focusing on health concerns, and reducing miscommunication risks. 🔹 Support compliance and equitable access while maintaining patient confidentiality and security. Ready to improve your patient care? Contact ULG today to explore how our Epic EHR integration can streamline language access for your patients and providers. #HealthEquity #LanguageAccess #Interpreting

Call centers often get a bad rap because of long wait times and poor conversation quality, but it doesn’t have to be that way.     You can turn frustration into customer satisfaction by providing every caller with the quick, accurate, and personable support they expect, even in multilingual environments.      Swipe through our carousel to learn 5 simple steps for improving your multilingual call center call flow and making sure every caller hangs up satisfied.    #CallCenter #Interpreting #ContactCenter 

Healthcare payers and providers, are you prepared for the new HHS Section 1557 requirements? They strengthen and reinstate protections from discrimination in any health program or activity receiving federal funding. The new rule mandates: ✅ The use of only qualified translators and interpreters to prevent miscommunications and adverse health outcomes. ✅ Telehealth accessibility to make sure telehealth systems are accessible to individuals with disabilities and those with limited English proficiency. ✅ Review of machine-translated text by a qualified human translator to ensure accuracy, especially for complex or technical materials. ✅ Proving information in alternative formats such as large print, Braille, and audio for more effective communication with individuals with disabilities. These changes took effect on July 5, 2024, and you’ve got six months from that date to designate 1557 coordinators and a year to develop policies, procedures, and notices of available language assistance. 🔔 Our team at ULG is here to help you navigate these new requirements. Follow us for updates or contact us today for support in implementing your healthcare communications strategy. #Healthcare #LanguageAccess #Accessibility

Communication errors and omissions confuse and frustrate customers, making for a terrible experience. So, delivering exceptional global customer experience (CX) requires high-quality translations and interpretation. Here’s how to make it happen: ✅ Engage your team: Train your team to understand and meet diverse customer needs. ✅ Tailor UX design: Adapt user interfaces to local preferences for a better experience. ✅ Focus on cultural relevance: Align content with local values and beliefs to create stronger connections. ✅ Maintain brand consistency: Keep terminology and tone consistent across all touchpoints. ✅ Build glossaries and style guides: Streamline translation processes and maintain quality. ✅ Use qualified linguists: Maintain cultural and linguistic accuracy with skilled professionals. Follow us for more insights on high-quality language services or contact us to start improving your customer interactions today! #GlobalCX #Translation #CustomerExperience #Localization

If you’re looking for an interpretation or translations provider, then your first step is to figure out how you’ll choose one! You need the confidence to know you’re picking the right one for long-term partnership and ongoing value. So, how do you choose?

Communication errors confuse and frustrate customers, making for a terrible experience. So, delivering exceptional global customer experience (CX) requires high-quality language services. Here’s how to make it happen: ✅ Engage your team: Train your team to understand and meet diverse customer needs. ✅ Tailor UX design: Adapt user interfaces to local preferences for a better experience. ✅ Focus on cultural relevance: Align content with local values and beliefs to create stronger connections. ✅ Maintain brand consistency: Keep terminology and tone consistent across all touchpoints. ✅ Build glossaries and style Guides: Streamline translation processes and maintain quality. ✅ Use qualified linguists: Maintain cultural and linguistic accuracy with skilled professionals. Follow us for more insights on quality language services or contact us to start improving your customer interactions today! #GlobalCX #Translation #CustomerExperience #Localization

Language bridges cultures and builds friendships. On this International Friendship Day, let’s celebrate how learning each other’s languages brings us closer together. Learn a phrase: Surprise a friend by learning a greeting or phrase in their language. Share stories: Exchange stories of a trip you took, a person you met from another country, an insight you’ve gained about culture. Connect globally: Use language to strengthen your global friendships. Share your favorite word or phrase from a friend’s language in the comments below! #InternationalFriendshipDay