Juan M Gonzalez, CSM

Oversight on project to move from Mulesoft to Boomi as our integration layer. It involved internal and external partners to perform this task in a very compressed timeline.

The work included moving US and Australian warehouses and stores onto a new platform to support omnichannel.

Oversight on project to move from Salesforce Order Management System to Kibo Order Management System. It involved internal and external partners to perform this task in a very compressed timeline. The work included moving US and Australian warehouses and stores onto a new platform to support omnichannel.

Under a very aggressive schedule, worked with a small team to move from one 3PL to another. This team supported both the technology behind this, but also making sure that we were setup for success on the operations side.

Project to add advanced capabilities to Salesforce Order Management implementation

Project to provide a single system to maintain customer orders for all Plby Group brands, while also supporting omni-channel fulfillment.

Project to implement a single platform to handle case management, service channels & routing, knowledge articles, and AI for all Plby Group brands.

Project to implement a single platform to handle email marketing, social media management, SMS marketing, advertising, and marketing intelligence for all Plby Group brands.

ON HOLD

Project to centralize product information for all Plby Group brands.

ON HOLD

Project to migrate onto an omni-channel solution to support mobile POS at Lovers Stores and Honey Birdette.

Platform modernization which allows store associate to order items for customers using newer order management system.

Planning and execution for sunset of legacy system from our data center or moving them to new cloud based infrastructure.

A tool that allow customers to pay at the store without physically swiping their physical card. Sales Associates are given access (via one time passcodes) to use a person's digital shopper wallet to make purchases.

Supported multiple teams to migrate our logs from Loggly to Splunk on a tight schedule.

Work to fully deprecate our previous accounting system, while making sure that all known processes and jobs are fully handled in the new Oracle RMS environment.

Worked with various teams to move core/critical infrastructure for NordstromRack.com to an environment better equipped to handle our Holiday 2020 traffic.

Customers can return NordstromRack.com/Hautelook.com orders now at a local Nordstrom Rack store using an app we developed. This project will allow return of any NordstromRack.com/Hautelook.com orders at any Nordstrom or Nordstrom Rack stores using store point of sales system.

Worked with various teams at Nordstromrack.com|Hautelook (NRHL) and Nordstrom to land our sales/returns data into the consolidated General Ledger. Also includes support for drop ship POs, changes to member credits and reporting.

Multi-phased project to migrate all accounting/finance/purchasing processes from Great Plains to Oracle RMS.

Worked with talented teams in LA, Seattle and Utah to provide inventory from 241 Nordstrom Rack stores on the NordstromRack.com website in 3 weeks.

Allowed 2,000+ employees to return back to work due to this initiative during Covid lockdowns.

Worked with various teams at Nordstromrack.com|Hautelook (NRHL) and Nordstrom to consolidate our inventory for NRHL in Oracle RMS, allowing a single view of all inventory in one platform.

This is the third and final piece of RMS Conversion: Phase 1. More releases to come in the near future.

Worked with various teams at Nordstromrack.com|Hautelook (NRHL) and Nordstrom to originate purchase orders for NRHL in Oracle RMS, allowing our Merchants to have a single view of all inventory to assist in buying/planning what we offer our customers everyday.

This is the first phase of a larger initiative scheduled to released in the next few quarters.

Based on a SOX audit, we were given a list of deficiencies to work on. We were originally provided a short period of time to complete the work, but due to many competing priorities, this work was delayed often. We eventually determined that we needed help to manage the project, so I started looking at the work remaining and started tracking all of that work. This work went from a completely unknown status, to knowing the next steps for each deficiency to get the work done.

Work to move our Gift Card API calls to a more robust solution, in support of upcoming holiday season traffic.

Worked with various teams to enable a larger amount of Nike products on the website by introducing new functionality to support their requirements.

Successfully launched in July.

Working Team recognized during internal Q2 meeting for successfully enabling this functionality with teams at Nordstrom (Seattle) and NordstromRack.com (Los Angeles/Culver City/New York).

Nike also praised the work done and excited about the current business and potential this work allows.

Completion of GXS/OpenText EDI project allowing electronic exchange of business documents to support continued business growth.

Successful migration from on-premise GP 2010 to Azure-hosted GP 2016 R2 to support business growth and priorities. PO creation time for merchandise dropped by minutes due to streamlined processes.

Along with the LiveOps project, we had to move our Verint implementation to a new vendor.

2 month project completed in 1 month due to upcoming contract ending on current call center application

GP was on its original hardware stack, out of warranty and performance was not optimal. Created a new hardware stack and successfully migrated our financial system in less than 6 weeks. Performance has been enhanced for all users of the application and our month-end processing took 1 day less than usual.

Having outgrown our office, we needed to build-out and move the company to a new Downtown LA headquarters in a short period of time.

Project to simplify the PO creation process.

Needed to setup our new NYC office

Enabled Coremetrics on NordstromRack.com and Hautelook.com

Led team to completion of a project which was ongoing for a while without any leadership. Quickly determined what was remaining and launched a set of reports in MicroStrategy using Amazon RedShift as the backend. After 3+ years, MicroStrategy is being used by many departments in the company for their day-to-day work.

Move from Strongmail (in-house) to ExactTarget/Salesforce Marketing Cloud

The company needed the ability to track fixed assets systematically. We enabled the Fixed Assets GP module to handle this requirement.

Project to use the 3PL's API to send/receive order data for customer orders.