Redwood City, California, United States
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Articles by Philippe
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SaaS Implementations - How to ensure success?
SaaS Implementations - How to ensure success?
By Philippe Jamotte
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SaaS Implementations - Are you still winging it?
SaaS Implementations - Are you still winging it?
By Philippe Jamotte
Contributions
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What are the best practices for onboarding customers to cloud solutions?
One conundrum that SaaS implementation teams face is that often you can only assign one person to keep the onboarding cost in check. And if that is so, that one person needs to wear many hats. Two of the more important hats are being a competent project manager, because an onboarding project is, well, a project and needs to be managed as such. But just as important if not more, your onboarding consultants must be competent users of your SaaS product and cheerful (but trustworthy) evangelists, to the extent possible. Your onboarding team's attitude towards your SaaS product will be essential to drive adoption. Happy teams, happy customers.
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What are the best practices for onboarding customers to cloud solutions?
What I think is most helpful is developing useful templates to support your onboarding process. These can be presentations, project plans, requirements gathering questionnaire, project financials tracking, recorded training sessions/videos, etc. It is important to adapt and adopt your customer's style and team. A one person-show customer will not require the same approach as en enterprise customer with whom meetings always mean 5 different teams, each bringing 2-3 people to the call. It's also essential to stay engaged with your Sales team and continue to solicit support from the customer's original decision makers. This helps maintain focus on execution and achieving the original objectives that led to the purchase of your SaaS.
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What are the best practices for onboarding customers to cloud solutions?
In my experience, best practices are not of the one size fits all nature. Your company's goals, the type of SaaS you're selling, the industry you're in, all dictate what constitutes best practice. That said, in general, coming out of Sales and into onboarding, it's important to understand the customer's journey and position their onboarding experience in that context, as a continuity of the Sales experience. It's also important to quickly introduce your onboarding team to the customer while the ink on the contract is still drying. As you engage with the customer, validate requirements and build your onboarding plan with them, there will be gaps that will need to be managed promptly. Most often these will be product gaps or SOW gaps.
Activity
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It's Harris ...VP Harris if you're nasty... Have you noticed how often we refer to Vice President Kamala Harris simply as "Kamala"? This informal…
It's Harris ...VP Harris if you're nasty... Have you noticed how often we refer to Vice President Kamala Harris simply as "Kamala"? This informal…
Liked by Philippe Jamotte
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Appetizers? Drinks? Discussing new approaches to subscriber engagement with Recurly and Worldpay? 🙌🚀 This, and so much more at our upcoming…
Appetizers? Drinks? Discussing new approaches to subscriber engagement with Recurly and Worldpay? 🙌🚀 This, and so much more at our upcoming…
Shared by Philippe Jamotte
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We are thrilled to announce a strategic addition to our executive leadership team at Recurly that will elevate customer experience. Rachel Provosty…
We are thrilled to announce a strategic addition to our executive leadership team at Recurly that will elevate customer experience. Rachel Provosty…
Shared by Philippe Jamotte
Experience & Education
Licenses & Certifications
Volunteer Experience
Projects
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Image classifier using pre-trained pytorch models
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As part of my Udacity nano-degree, I created an image classifier using pre-trained CNN models. The image classifier was created using Python:
1. One script allows the user to pick up a model architecture (e.g. vgg, densenet), and train the model on a new set of images;
2. Another script allows the user to use a saved model checkpoint to classify a new image.
I tuned the learning rate, epochs to achieve above 90% test accuracy on a dataset of 102 flowers.
Honors & Awards
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Winner of the 2018 singlehanded Transpacific yacht race
Singlehanded Sailing Society
The singlehanded Transpacific yacht race is an offshore sailing event. Competitors race from San Francisco Bay to Hanalei Bay in Kauai. This type of adventure requires solid sailing experience, strong project management skills, superior endurance (think high stress, lack of sleep), and above all a desire to be at sea for a couple of weeks.
The benefits? Total immersion with nature! And a cheap belt buckle ... Totally worth it!
Languages
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French
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