“Susan is the epitome of women in sales. Her determination and ability to to reach the C-Suite became evident day one. In the first 6 months, Susan scheduled meetings, gained invitations to participate in multiple RFIs and lead the way to multiple down selects with Fortune 500 clients. Susan is a true pioneer for women in sales and an expert in the automotive and financial services industry. ”
About
A proven Business Leader in the Professional Services & Business Process Outsourcing…
Contributions
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You’re a Sales Operations professional. How can you improve your leadership skills to succeed?
I would also add that irrespective of your company's offerings as a Sales Operations Leader, you must be well-read on your industry, stay connected to thought leadership and industry analysts, network as much as possible, have your pulse on trends across sectors and how your offerings drive efficiencies and cost-savings. The sales organization looks to leadership for that "Ambassador" who is steering the company in the future and understands the criticality of keeping ahead of the competition. Additionally, feeding the organization data/insights from the field upward to Product/Marketing/IT is important.
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You're looking to improve customer service policies. How can you evaluate them effectively?
Mystery shopping with your competition is a great way to analyze your competitors' practices and policies. Social media tracking of the competition will add a lot of insight to the feedback by their consumers.
Activity
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We are thrilled to announce the 2024 ACE Ambassador nominees! Join us in celebrating these remarkable individuals and Corporations nominated for…
We are thrilled to announce the 2024 ACE Ambassador nominees! Join us in celebrating these remarkable individuals and Corporations nominated for…
Liked by Susan Halvorsen
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I left for the BPO Evolution Conference in Minnesota not knowing anyone, and left for home last night having made incredible connections and new…
I left for the BPO Evolution Conference in Minnesota not knowing anyone, and left for home last night having made incredible connections and new…
Liked by Susan Halvorsen
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Capterra recently reported that 61 percent of consumers say that negative customer reviews impact their purchasing decisions. Negative reviews can…
Capterra recently reported that 61 percent of consumers say that negative customer reviews impact their purchasing decisions. Negative reviews can…
Liked by Susan Halvorsen
Experience & Education
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iQor
View Susan’s full experience
See their title, tenure and more.
or
Volunteer Experience
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Mentor
VIP Mentoring Inc.
- 1 year 2 months
Children
VIP Mentoring is a program to connect youth at risk with mentors in the community. The program can focus on academic, social, emotional and social support systems. It is an extremely worthwhile cause to enhance the lives of children as they grow into young adults.
Languages
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French
Limited working proficiency
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Hebrew
Elementary proficiency
Organizations
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Inforum
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- Present -
Michigan Minority Supplier Development Council (MMSDC)
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Women's Business Enterprise Council - Great Lakes
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Recommendations received
16 people have recommended Susan
Join now to viewMore activity by Susan
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President and CEO of Stellantis Financial Services, Tommy Moore, presented Goodwill's Carol and Tommy Moore Veteran of the Year Award to Gary…
President and CEO of Stellantis Financial Services, Tommy Moore, presented Goodwill's Carol and Tommy Moore Veteran of the Year Award to Gary…
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Excited to share our latest initiatives to power prosperity around the world. Check out our newest Academy program and our new Tax Preparation…
Excited to share our latest initiatives to power prosperity around the world. Check out our newest Academy program and our new Tax Preparation…
Liked by Susan Halvorsen
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As a remote leader, I had a phenomenal week with my peers in San Francisco. Post COVID, I’m finally enjoying my first coffee, afternoon walks, and…
As a remote leader, I had a phenomenal week with my peers in San Francisco. Post COVID, I’m finally enjoying my first coffee, afternoon walks, and…
Liked by Susan Halvorsen
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Loved spending time with #CXInTheWild and Dennis Wakabayashi speaking live from #CCW and the Expo Hall discussing AI, the value of the human…
Loved spending time with #CXInTheWild and Dennis Wakabayashi speaking live from #CCW and the Expo Hall discussing AI, the value of the human…
Liked by Susan Halvorsen
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Today’s second quarter 2024 earnings results 📈 highlight why Hyatt is a great hospitality company to stay with, work for and with 💙. Learn more…
Today’s second quarter 2024 earnings results 📈 highlight why Hyatt is a great hospitality company to stay with, work for and with 💙. Learn more…
Liked by Susan Halvorsen
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Thank you Chad and Execs In the Know. Great day, great day of collaboration for sure.
Thank you Chad and Execs In the Know. Great day, great day of collaboration for sure.
Liked by Susan Halvorsen
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Such an honor and a pleasure to have this conversation with Dennis Wakabayashi. This interview was from the CCW June event and I forgot what a…
Such an honor and a pleasure to have this conversation with Dennis Wakabayashi. This interview was from the CCW June event and I forgot what a…
Liked by Susan Halvorsen
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As Vice Chair of BMO, I’m proud to work for a bank that prioritizes making a difference in our communities, boldly growing the good, and making…
As Vice Chair of BMO, I’m proud to work for a bank that prioritizes making a difference in our communities, boldly growing the good, and making…
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