Lake Zurich, Illinois, United States
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About
Articles by Richard
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Strategy change. The Whale and Remora Fish
Strategy change. The Whale and Remora Fish
By Richard Derr
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The Toy Industry-what should Independent Toy Stores expect?
The Toy Industry-what should Independent Toy Stores expect?
By Richard Derr
Contributions
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Here's how you can address multiple objections from a potential client.
Expediting a customer complaint is critical. People want to be heard and feel their complaint is critical so time is important. Give associates the power to resolve minor issues on the spot while higher level issues will demand setting a time to respond to the customer. Be very clear what the next step or steps will be.
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Here's how you can address multiple objections from a potential client.
Once you have listened and repeated the customer issues try and envision if you were in their position would you respond like them or some way different. Have empathy but clearly understand if the customer problem is sincere or gone overboard. This will dictate next steps.
Activity
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I am so excited about all the buzz & early traction around HyperTiles, our latest offering in our CONFLUXION category (construction toys that move &…
I am so excited about all the buzz & early traction around HyperTiles, our latest offering in our CONFLUXION category (construction toys that move &…
Liked by Richard Derr
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Retailer eyes 👀 only please. This will make you laugh 🤣. Truth? Well some points. 👍 #retail #toys #brickandmortar #games #toynews #toyindustry…
Retailer eyes 👀 only please. This will make you laugh 🤣. Truth? Well some points. 👍 #retail #toys #brickandmortar #games #toynews #toyindustry…
Shared by Richard Derr
Experience & Education
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KidsPoint, Inc. dba/Learning Express Toys
View Richard’s full experience
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Languages
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English
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More activity by Richard
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Join the lash revolution with Amazing Lash Studio! Franchise with us and become a part of the beauty industry's fastest-growing brand. Transform…
Join the lash revolution with Amazing Lash Studio! Franchise with us and become a part of the beauty industry's fastest-growing brand. Transform…
Liked by Richard Derr
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It’s always a pleasure connecting with the #ResearchAdministration community—industry partners, clients, and colleagues—each year at #NCURAAnnual…
It’s always a pleasure connecting with the #ResearchAdministration community—industry partners, clients, and colleagues—each year at #NCURAAnnual…
Liked by Richard Derr
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