Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
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Job Summary
The newly released and established Guiding Principles of The Graduate School (TGS) and the institutional imperatives to increase enrollment to 16,000 by 2030 requires a reorganization and change in the running of TGS. This Assistant Director position is critical for the advancement of admissions and enrollment in The Graduate School and our ability to meet the expanding needs of a growing graduate community. This position will direct and lead the graduate student applications and admissions processes and procedures and serve as the primary point of contact for department and graduate program support in the university CRM system (SLATE). They will be responsible for the biomedical sciences PhD program application, admission and enrollment processes, and will maintain and update TGS graduate program and summer program web pages. They will assist with promotional materials and publications, coordinate and provide leadership for the summer research program, and coordinate and provide leadership for special projects/events. They will also provide daily assistance to the Graduate School Vice Dean and office administration and with direct oversight of office staff members.
Responsibilities
Duties include but are not limited to:
GRADUATE SCHOOL APPLICATION/ADMISSIONS: Provide input and support for the Vice Dean in implementing strategic, operational, and tactical initiatives to create an effective and high-quality Graduate School application and admissions experience. Works collaboratively with the Vice Dean and Office of Academic Admissions to identify and address issues and opportunities while developing comprehensive strategies to achieve high-quality applicant and admissions team experiences for all current and new graduate programs (50+ programs) to create a positive experience for current and future students and CRM users. Responsible for the implementation, monitoring, and assessment of The Graduate School application and admission process and procedures. Ensure proper training for all office staff who work with application and admissions procedures. Coordinates training opportunities to ensure key liaisons within the 50+ graduate programs involved in the admission and recruitment processes maintain a proficient and accurate knowledge of all Graduate School application and admissions processes and procedures.
GRADUATE SCHOOL WEBSITE: Web Publisher, assists in developing, creating, maintaining, and updating the Biomedical Sciences, PhD, and TGS admissions web pages.
OVERSIGHT AND ADMINISTRATIVE SUPPORT: Directly supervises TGS Office Specialist who assists with applications, admissions, STAR, and other related responsibilities. Represents the Graduate School at meetings and on committees and/or task forces. Provides support to the TGS Vice Dean for all admissions-related duties.
GRADUATE SCHOOL APPLICATION/ADMISSIONS CONTINUATION: Contributes to the development of programming, training, and implementation of best practices in the application and admission processes by creating SOPs, instructions, user guides, handbooks, and website content covering the graduate application and admission process and procedures for admissions committees, Slate users, applicants, etc. Works with key liaisons within the graduate programs for annual updates to all admission requirements, application fields, supplemental forms, checklist requirements, etc. Provides personalized one-on-one contact with applicants and prospective students via in-person interactions as well as via phone, virtual, and e-mail correspondence to respond to program inquiries and provide support throughout the application process. Develops, maintains, and participates in communication and outreach plans associated with the graduate and online communications flow, including phone calls, e-mails, texts, and mailings. Monitors accuracy of data collection and application process at all points in the admissions cycle, from inquiry through enrollment. Prepares admissions files and verifies that the student information system is correct and accurate; works with the Office of Academic Admissions to correct any discrepancies and inconsistencies.
MANAGES AND MONITOR: Manages the monitoring, tracking, and reporting of application statistics for all graduate programs for multiple uses, including program assessment, institutional assessment, national surveys, training grant data, reports, and reviews. Responsible for reviewing and processing admission decisions for all TGS graduate programs. Research and track current admissions market trends and initiate process improvements to ensure efficient new/revised procedures and best practices. Coordinates and tracks the criminal background check process for TGS programs each semester; Serves as primary liaison with Certiphi updating and contracts, onboarding new programs, training staff and faculty in Certinhi, and creating directions for applicants.
BIOMEDICAL SCIENCES, PHD ADMISSIONS: Responsible for all correspondence with applicants to the Biomedical Sciences PhD program; primary resource for information related to the application and admissions process. Creates and maintains communication plans (e.g. email, mail, text) for prospective students). Conceive, create, develop, and execute communications focusing on the program's benefits to prospective students. Participates in key aspects of the selection process, including setting up interviews, reviewing, and evaluating applications, and processing admission recommendations on behalf of the admissions committee. Attends all Biomedical Sciences, PhD Recruitment and Admissions Committee (RAC) meetings; prepares and proofs materials and files for review-to include agenda, multiple complex summary sheets, individual complete application files, and other supporting documentation; prepares meeting minutes and records committee decisions for appropriate processing. Lead coordinator for Biomedical Sciences and PhD interview visits. Builds and updates applicant reports and queries to inform progress towards goals, regularly reviews numbers, and provides updates to the Vice Dean and RAC
SLATE RESOURCE AND LIAISON FOR TGS PROGRAM DIRECTORS AND CON: Attends all routine training sessions and core meetings for Slate to maintain up-to-date awareness of software features, functions, updates, and operations. Provides TGS graduate program directors and program contacts with appropriate training and informational sessions in the Slate system to ensure that all programs are proficient and experienced with required admissions processes and procedures and applicable Slate functions and features; serves as program point of contact for the 50+ graduate programs' Slate maintenance and updates. Uses Slate to procure active prospect lists and manage prospective pool of applicants to create, implement, and manage online inquiry forms. Builds a strong communication flow for prospective and matriculated students. Creates key inquiry forms, mailings, reports, and queries in Slate for all graduate programs.
SUMMER STAR PROGRAM: Serves as the Assistant Director of the Summer STAR program. Responsible for directing, supervising and implementing all aspects of the summer program application and the application process. Provides direct supervision and training for all office staff members who assist with all aspects of the summer program. Coordinates communications with prospective applicants, applicants, and participants to address inquiries and provide information about the program and events. Prepares communications with faculty and staff members who are participating in the program and events. Responsible for the summer program database and database uploads and entries; develops new. Reports and pages/fields, as needed; responsible for updating and maintaining the database system; responsible for monitoring, tracking, reporting, and assessing program statistics. Serves as a liaison between TGS and IT for the summer program application, field testing, and updates; sign-off, etc. Serves as a liaison between TGS and IT for the summer program application, field testing, updates, sign-off, etc. Coordinates and manages the summer program participant arrival, housing, orientation, and compliance training for the program.
SUMMER STAR PROGRAM CONTINUATION: Coordinates all program events and helps plan, schedule, and implement workshops and special events (social events, poster sessions, end-of-program special workshops, etc). Creates annual STAR application and workflows in Slate; trains admissions committee on the use of Slate; Creates forms, queries, and reports for STAR applications and admissions tracking.
SUPPORT GRADUATE ADMISSIONS FOR AU ONLINE TGS PROGRAMS: Serves as the primary contact for the graduate school for admissions-related duties, questions, and issues at the AU Online College. Oversees processing of admissions requirements, publication, and appropriate marketing of program application process for all Graduate School programs featured in the AU Online College
OTHER DUTIES: Performs other duties as assigned.
Required Qualifications
Bachelor's degree from an accredited college or university, along with 3 years of applicable experience.
Preferred Qualifications
Master's degree from an accredited college or university in a related field
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases
Experience using a CRM to manage recruitment, admission, and yield outreach and activities.
Skills
Excellent interpersonal, written, and verbal communication skills.
Critical Thinking -Strong analytical and problem-solving skills; ability to evaluate data, assess alternatives, and make appropriate decisions/recommendations.
Proven success in collecting and interpreting data, reporting on outcomes, and engaging in evidence-based practices.
Evidence of developing and implementing creative problem-solving solutions.
Project Task & Time Management-Strong organizational, time management, and project management skills.
Abilities
Demonstrates tact and diplomacy, maintaining a high level of confidentiality.
Motivated to work independently but able to thrive and contribute to a team-oriented environment.
Ability to develop, plan, and achieve short and long-range goals; has the ability to manage special projects and see them through from beginning to end.
Demonstrated ability to work successfully with all populations, displaying high cross-cultural sensitivity and emotional intelligence.
Ability to cultivate strong relationships, collaborate effectively with others, and establish and maintain effective working relationships at all levels.
Shift/Salary/Benefits
Shift: Days; Monday-Friday (work outside of normal business hours may be required)
Pay Band: B12
Salary: $62,300/ annually - $74,880/annually
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today!
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond.
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.