Santa Margarita Ford is currently seeking a full-time BDC Service Appointment Coordinator who is comfortable assisting guests over the phone or online to coordinate their vehicle service needs. This is an entry level position for anyone looking to start a career in the automotive business. Here at Santa Margarita Ford, we pride ourselves on being honest, hardworking, and positive and would like that reflected in our team. While prior customer service experience is a plus, we’re really looking for people who want to learn. We strive on keeping a fun and engaging work environment!
While our organization continues to grow, we are at the heart of all that we do, a family organization. Our “mom and pop” approach gives us several advantages and really sets us apart from today’s corporate climate. Our organization is known for honest and fair dealings, quality service, and long-term community-based relationships with employees, customers, and vendors.
Job Duties
Making outbound phone calls
Receiving inbound phone calls
Setting service appointments
Service reminders
Survey follow-up
Service shuttle coordination
Ask customers qualifying questions to uncover needs and directs calls appropriately
Establish relationships with the customers and follow through on commitments made
Ensure Service Advisors receive messages promptly
Participate in team and process development- keeping positive relationships with the service team and dealership departments to reduce conflict and maximize dealer profitability
JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include:
18 years of age or older.
General familiarity with a variety of automobiles.
Valid driver's license and clean driving record.
Excellent communication and customer service skills.
Pre-employment background check and drug test.
Must be willing to work as part of a team.
Must have basic computer and phone skills.
Job Benefits
Growth opportunities
Fast paced work environment
Medical & dental insurance
Paid time off
401(k)
Vehicle purchase plan
PAY: $20.00/hr - $22.00/hr
Equal Opportunity Employer
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Automotive
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