Benefits Admin Senior Associate- Dallas, TX
Benefits Admin Senior Associate- Dallas, TX
Allstate
Milwaukee, WI
See who Allstate has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
$17.69/hr - $26.88/hr
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.
Job Description
The Allstate Benefits Admin Senior Associate researches, analyzes, resolves and responds to inquiries; and provides support in the development and maintenance of business processes for customers to achieve desired business results. This role also responds to escalated customer requests regarding claims, benefits, eligibility, web access, premiums, refunds and customer service needs that arise. Executes day-to-day renewal activities and handles client service concerns by maintaining and servicing inbound call activity and emails. Improve persistency and overall client satisfaction by serving as point of contact within sales offices, agencies, and employers.
Key Responsibilities:
Answer inbound ACD calls, manage email correspondence and perform outbound follow-ups
This job does not have supervisory duties.
Education and Experience:
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $17.69 - 26.88 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
Job Description
The Allstate Benefits Admin Senior Associate researches, analyzes, resolves and responds to inquiries; and provides support in the development and maintenance of business processes for customers to achieve desired business results. This role also responds to escalated customer requests regarding claims, benefits, eligibility, web access, premiums, refunds and customer service needs that arise. Executes day-to-day renewal activities and handles client service concerns by maintaining and servicing inbound call activity and emails. Improve persistency and overall client satisfaction by serving as point of contact within sales offices, agencies, and employers.
Key Responsibilities:
Answer inbound ACD calls, manage email correspondence and perform outbound follow-ups
- Resolves policy discrepancies, and prepares and communicates reconciliation reports to employers, brokers and regional offices
- Builds and maintains relationships with employers, brokers and regional offices, with a focus on all employee group premium amounts
- Execute effective resolutions on service needs, including claims, billing, eligibility, licensing, commissions, web access, retention and other customer service needs that arise
- Provide a highly personalized member experience dedicated to educating Employers, Brokers and members on coverage and the tools and resources available to them
- Foster a sense of urgency and commitment to achieve goals resulting in the ability to influence the organization to meet and exceed customer expectations
- Researches, analyzes and responds to customer requests, both verbal and written, including reallocation of premiums and refund checks, claims, benefits, eligibility, web access, and any other service related inquiries
- Explain insurance concepts in an easy to understand format
- Provides support for team members when needed
- Manages suspense account entries using established standards –
- Provides suggestions for process improvement
- Demonstrate strong understanding of all workflows and business processes to execute overall service strategy
- Processes accounts closing and policy transactions for direct retention -
- Documents and executes processes with minimal supervision
- Determines appropriate issues to escalate to management
- Utilizes multiple systems to obtain data for research
This job does not have supervisory duties.
Education and Experience:
- High School diploma or general education degree (GED)
- 1-2 years of experience
- Previous industry experience
- None
- Advanced level of understanding of Benefit Administration’s business area processes
- Proficient in Microsoft Excel and Word
- Ability to demonstrate innovation and process improvement skills
- Excellent verbal and written communication skills
- Organizational skills
- Understanding of underwriting risk factors that influence health insurance profitability
- Advanced customer service skills-ability to handle a wide variety of callers in a professional manner and strong interpersonal skills
- Ability to process complex time sensitive information from multiple sources, make decisions based on data and to effectively communicate the related required actions to a broad audience
- High degree of initiative, mature judgment, and self-motivation
Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Compensation
Compensation offered for this role is $17.69 - 26.88 per hour and is based on experience and qualifications.
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
Good Hands. Greater Together.®
Allstate generally does not sponsor individuals for employment-based visas for this position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
To view the “EEO is the Law” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs
To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.
It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.
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Seniority level
Entry level -
Employment type
Full-time -
Job function
Other -
Industries
Technology, Information and Internet
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