Business Development Executive - Industrial Ceramics

Job Purpose

The main purpose of this role is to grow sales and market share of expendables in North America, ensuring sales targets are met. This involves managing local distributors, providing technical support to North American customers, and supporting expendable installations at customer sites when necessary. The role also includes responsibilities for hot and cold repairs, acting as the main point of contact for emergency repairs or planned maintenance, managing relationships with local installation partners, and coordinating with technical experts to recommend the best solutions for customer repairs. This field sales role aims to cultivate customer proximity and identify opportunities for all solutions, representing the company in customer plants, generating and following up on quotes, and supporting sales managers in promoting care and expendables to their customers.

Roles And Responsibilities

• Manage and support local distributors in growing sales
• Provide technical support to North American customers with the help of central technical teams in Europe
• Support expendable installation at customer sites when required
• Ensure timely and qualitative processing and delivery of expendable quotes and orders
• Act as the main point of contact for emergency repairs or planned maintenance operations
• Manage relationships with local installation partners, providing information and training on solutions
• Coordinate with technical experts to recommend solutions for customer repairs
• Follow up and coordinate the supply of materials for repair projects from local inventory
• Provide onsite customer support for product installation and collaborate with installation companies and partners during the installation of Care products
• Represent the company in customer plants, following up on the performance of solutions
• Present the full range of solutions, identifying cross-selling opportunities and generating leads for the North American sales team
• Generate and follow up on quotes for opportunities identified during visits
• Support with 3D scans and other service interventions at customer plants
  
  

Must-Have Qualifications

• Technical expertise in the glass industry, industrial ceramics, materials, and/or refractories
• Willingness to learn about glass furnaces and their operations with a focus on refractories
• Ability to build strong relationships with customers and influence their decision-making through effective communication, material knowledge, and understanding of customer requirements
• Dedicated, self-starter with a high degree of motivation, reactive to customer requests, and driven to grow and develop a business.
• Willingness to travel more than 75% of the time for customer site visits, primarily in North America