Rairdon Auto Group is looking for candidates for a Customer Service Manager role in our Volkswagen of Everett dealership! This role oversees and manages the Customer Experience at every customer touchpoint from the in-store visit to our social media platforms. We are looking for highly motivated individuals who want to succeed and grow with the company.
Responsibilities
Focused on everything that affects the Customer Experience
Contact customers with open concerns within 15 minutes and resolves concerns within 1 hour
Do a Morning review of the facilities, make sure common areas are ready, clean and orderly. Direct and help Lot Attendants to correct deficits
Set a high standard. Hold short daily meetings with General Manager to present top priorities
Attend weekly department head meetings
Follow up on We-Owe work promised to the customer. Confirm with Service and Parts the status of availability, appointment status, wait times, customer expectations
Complete all follow up calls post sale and post service to clients. Follow up customer concern process and identify underlying causes of issues
Check Social Media platforms throughout the day and respond to all customer messages
Maintain list of employees who need to complete training and review with employee/managers
Qualifications
Ability to handle multiple tasks
Good social and interpersonal skills
Strong record of positive Customer results
Collaborative and eagerness to improve
Attention to detail
Available Benefits
Medical, Vision, and Dental Insurance, subject to eligibility requirements of the applicable benefit plan
Voluntary Short Term Disability Insurance, subject to eligibility requirements of the applicable benefit plan
Voluntary Accident Insurance, subject to eligibility requirements of the applicable benefit plan
Critical Illness Insurance, subject to eligibility requirements of the applicable benefit plan
Hospital Indemnity Insurance, subject to eligibility requirements of the applicable benefit plan
401k plan, subject to completion of the introductory period and other eligibility requirements
Paid Time Off
All employees earn 1 hour of paid time off for every 40 hours worked in compliance with the applicable state paid sick leave law.
Following 36 months of continuous service, full-time employees will earn an additional 40 hours of RAG PTO on each anniversary date to be used prior to the next anniversary date. Following 120 months of continuous service, full-time employees will earn 80 hours of RAG PTO on each anniversary date to be used prior to the next anniversary date.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Motor Vehicle Manufacturing
Referrals increase your chances of interviewing at Rairdon Auto Group by 2x