Universal Beauty Products, Inc. has been dedicated to making the world's finest, high quality products in the beauty and personal care industry. Our customers, both large and small, are based in countries all over the world, and as a company, we pride ourselves on our commitment to producing innovative and performance driven products. We are under new management and growing, so now is a great time to join our team. Please note this is a on-site position.
In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.
This position will oversee and ensure timely, accurate completion of customer service and order processing duties
Job Responsibilities:
Oversee key daily Customer Service tasks
Order Entry
Invoicing
Timely Order Delivery
Hire team members, train/develop them, and evaluate performance
Builds strong and cohesive relationships, promotes teamwork, and resolves conflict among customer service staff
Develops systems and procedures which maximize employee productivity and efficiency while delivering excellent customer service to internal and external customers
Escalation resource for customer complaint and order issue investigations and resolutions
Ensure consistent and timely availability of requested daily activity/sales reports
Monitor and review team performance metrics to ensure consistent task execution
Continually upgrades leadership and management skills through self-education, company sponsored training and other available resources
Develops and maintains thorough knowledge of EDI portals and other order processing/handling tools. and acts as a main resource for customer service staff
Remains knowledgeable and up-to-date on product changes and developments
Continually builds good customer relations
Other duties may be assigned from time to time by the manager
Requirements:
Strong written and verbal communication skills (English)
Solid work ethic, ability to multi-task,
Ability to provide constructive and disciplinary feedback to team members
Approachable, pleasant, and focused attitude. Results-oriented professional who respects and values team members
Proficiency with Microsoft Office, SAP, and EDI processes and portal tools
Qualifications
Bachelor's degree or equivalent experience
3+ years' of customer service
Excellent written and verbal communication skills
Proficiency in Microsoft Office suite (Outlook, Excel, Word, PowerPoint, etc.)
Seniority level
Associate
Employment type
Full-time
Job function
Customer Service and Information Technology
Industries
Manufacturing
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