Customer Success Manager
Customer Success Manager
Renaissance Learning
United States
See who Renaissance Learning has hired for this role
Pay found in job post
Retrieved from the description.
Base pay range
$74,700.00/yr - $102,750.00/yr
Company Description
When you join Renaissance®, you join a global leader in pre-K–12 education technology.
Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
Be a part of our wonderful Customer Success team! The responsibilities of a Customer Success Manager are:
Essential Qualifications
All your information will be kept confidential.
Salary Range: $74,700 - $102,750 (This base salary does not include the incentive plan)
This range is based on national market data and may vary by location.
Benefits for eligible employees include:
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit: https://www.renaissance.com/
When you join Renaissance®, you join a global leader in pre-K–12 education technology.
Renaissance’s solutions help educators analyze, customize, and plan personalized learning paths for students, allowing time for what matters—creating energizing learning experiences in the classroom. Our fiercely passionate employees and educational partners have helped drive phenomenal student growth, with Renaissance solutions being used in over one-third of US schools and in more than 100 countries worldwide.
Every day, we are connected to our mission by exemplifying our values: trust each other, win together, strive for the best, own our actions, and grow and evolve.
Job Description
Be a part of our wonderful Customer Success team! The responsibilities of a Customer Success Manager are:
- Provide resources to customers based on their implementation goals and solutions to support onboarding and drive adoption for all purchased products and services.
- Establish clear, desired outcomes and markers for the customers within a Customer Success Manager’s assigned region.
- Analyze data daily to establish which customers to proactively contact and assist with implementation and/or using all purchased products with fidelity
- Streamline communication internally with other teams to ensure that the customer has an outstanding onboarding and implementation experience
- Build, add to, and use the Customer Success Manager playbook so that team members can understand our practices as the company grows and scales
- Seek to promote the value of the product and assist in the upsell of services and products with brand image and promoting value through customer experience
- Assist in crafting resources and informative materials for other members of the Customer Success Management department
- Be the voice of the customer so that internal teams can better understand how to improve all aspects of the customer experience
- Track customer health with tools and data established by the Customer Success Management team
- Ability to take action on the data with an entrepreneurial spirit and vision
- Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
- Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
- Optimize existing processes within Renaissance and actively enhance all Customer Success initiatives
- Overcommunicate with sales team and other customer-facing teammates to ensure everyone is in lock-step with how to best serve the customer
- Other responsibilities, as assigned
Essential Qualifications
- 3-5 years of experience in a customer facing SaaS business
- Experience at State DOE or with State Assessment guidelines
- PMP
All your information will be kept confidential.
Salary Range: $74,700 - $102,750 (This base salary does not include the incentive plan)
This range is based on national market data and may vary by location.
Benefits for eligible employees include:
- World Class Health Benefits: Medical, Prescription, Dental, Vision, Telehealth
- Health Savings and Flexible Spending Accounts
- 401(k) and Roth 401(k) with company match
- Paid Vacation and Sick Time Off
- 12 Paid Holidays
- Parental Leave (20 total weeks with 14 weeks paid) & Milk Stork program
- Tuition Reimbursement
- Life & Disability Insurance
- Well-being and Employee Assistance Programs
EQUAL OPPORTUNITY EMPLOYER
Renaissance is an equal opportunity employer and does not discriminate with respect to any term, condition or privilege of employment based on race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, military or veteran status, marital status, or status of an individual in any group or class protected by applicable federal, state, or local law.
REASONABLE ACCOMMODATIONS
Renaissance also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local laws. If accommodation is needed to participate in the job application or interview process, please contact Talent Acquisition.
EMPLOYMENT AUTHORIZATION
Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
For information about Renaissance, visit: https://www.renaissance.com/
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Customer Service -
Industries
E-Learning Providers, IT Services and IT Consulting, and Software Development
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