Accountable for directing operations of a specified area, technology and/or end-user client group to achieve strategic and operational business goals and targeted financial and quality results. Responsible for cross functional management of specified technology product(s) and/or solution(s). Utilizes technical and industry experience to formulate technology strategies specific to area of responsibility. Works across functional areas to implement strategies and ensure offerings are defined to maximize profitability. Evaluates and adjusts strategies to respond to competition. Ensures customer needs and requirements are represented. Contributes to the general business planning regarding technology and systems required to maintain Walgreens operations and competitiveness. Outcomes directed have a moderate to significant impact on the organization's short term and long term results, specific customers and/or partners. Decisions have moderate to significant impact on the
organization.
Job Responsibilities
Develops and executes on IT product/service strategies and plans. Directs the operations of the assigned functional area to achieve strategic and operational business goals and targeted financial and content quality results. Establishes operational objectives for managers and/or teams of professionals in order to achieve the strategic and operational objectives of the group. Responsible for executing on functional and business goals for the specified area of expertise. Proactively addresses problems a cross functional areas of the business.
Provides day to day administrative direction and oversight of key technology/information systems and general support activities.
Oversees and manages vendors, vendor contracts and appropriate SLAs.
Works with key shareholders to formulate a comprehensive technology plan that is consistent with the overall business objectives and budgetary considerations.
Applies broad knowledge of product/service capabilities and environment to identify new growth areas, new technology and emerging product/service opportunities. Conducts technological research by studying organization goals, strategies, practices, and user projects. Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
Implements policies and defines approach to strategy achievement for specified area of responsibility. Analyzes long term impact of new or anticipated strategies and decisions.
Manages budgets, operational plans and performance requirements for the specified are of responsibility. Responsible for meeting budgetary goals and objectives.
Facilitates communication between staff, management, vendors, and other technology resources within and outside of the organization. Shares highly complex information related to areas of expertise. Interacts with senior management to keep abreast of objectives. Interacts with direct reports and peers in management / customers / vendors to interpret information and improve cross functional processes and programs. Builds and enhances key internal and external contacts.
Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes; builds and maintains employee morale and motivation; ensures the team is appropriately staffed with required competencies; fosters a diverse and inclusive workplace.
About Walgreens and WBA
Walgreens (www.walgreens.com) is included in the U.S. Retail Pharmacy and U.S. Healthcare segments of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader with a 170 year heritage of caring for communities. WBA’s purpose is to create more joyful lives through better health. Operating nearly 9,000 retail locations across America, Puerto Rico and the U.S. Virgin Islands, Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day. Walgreens pharmacists play a critical role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation’s medically underserved populations. To best meet the needs of customers and patients, Walgreens offers a true omnichannel experience, with fully integrated physical and digital platforms supported by the latest technology to deliver high-quality products and services in communities nationwide.”
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. This role will remain open until filled. To review benefits, please visit jobs.walgreens.com/benefits.
"An Equal Opportunity Employer, including disability/veterans".
Basic Qualifications
Bachelor’s degree and at least 8 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management and/or Analytics OR High School Diploma and at least 11 years of experience in IT, Engineering, Accounting, Finance, Consulting, Strategy, Project/Program Management and/or Analytics.
Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
Experience with vendor and vendor contract management, including SLA review.
Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.
Experience identifying operational issues and recommending and implementing strategies to resolve problems.