Director of Supply Chain Operations

Position: Director of Supply Chain Operations

Reporting Relationship: Vice President of Omni-Channel Operations

Location: Scottsboro, AL

About Unclaimed Baggage:

As a 50+ year-old family-owned company, we aren’t driven by short-term decision-making with the goal of exiting in a few years. As a matter of fact, our vision is a hundred-year vision. We are in business to impact our world by providing world-class technology and services while living out our God-given purposes and doing so profitably. We greet each and every day with enthusiasm, excitement, intentionality, and hope. We are determined to keep our entrepreneurial spirit alive and surround ourselves with team members who embrace our core values.

Unclaimed Baggage is the only company in the United States that buys and sells the lost luggage of airlines that is never reunited to its owners. The company has also begun expansion into serving other industry areas including resorts, hotels, rental cars, and hospitality to name a few. As one of the largest tourist attractions in the state of Alabama, Unclaimed Baggage attracts over one million visitors each year from all 50 states and over 40 foreign countries and has been featured on a number of major media outlets, including Oprah, David Letterman, The Today Show, and the New York Times.

OUR CULTURE

Our Mission is to: “Redeem the lost, unclaimed, and rejected for the glory of God.” The values of our family of companies are rooted in a distinctly Judeo-Christian worldview. We aren’t perfect and don’t always get it right, but we truly do seek to honor God in all we do.

Our Values in Action are:

• Integrity: Do the right thing
• Excellence: Always reach for better
• Humility: Listen and learn
• Service: Help others win
• Teamwork: Grow stronger together
• Gratitude: Choose to be thankful
• Entrepreneurship: Make it happen
  
  
  

Basic Description

The Director of Supply Chain Operations is responsible for leading and overseeing day-to-day workflow and the implementation, integration, and optimization of systems and processes within the company’s supply chain operations. This role involves strategic planning, project management, people leadership, and cross-functional collaboration to drive efficiency, reduce costs, and enhance overall supply chain performance.

Key Responsibilities

• Identify opportunities for continuous improvement within various supply chain functions, including processing, manufacturing, warehousing, distribution, transportation, and sustainability.
• Develop and execute comprehensive strategic plans that align with the company’s objectives and goals.
• Collaborate with cross functional teams, including IT, Operations, Finance, and Sales Channels to ensure seamless integration of solutions into existing processes and systems.
• Develop performance metrics and KPI’s to measure results, and the impact and ROI of supply chain initiatives, and continuously monitor and optimize processes for efficiency and effectiveness.
• Provide leadership, guidance, and mentorship to the supply chain operations team, fostering a culture of innovation, collaboration, and continuous improvement, exemplifying positive, servant leadership.
• Stay informed about emerging trends, technologies, and best practices in supply chain, and proactively identify opportunities for innovation and competitive advantage.
• Collaborate with external partners and vendors to create win-win solutions and build solid, long-term relationships.
• Communicate regularly with senior management and key stakeholders to provide updates and insights on supply chain and operations initiatives, progress, challenges, and results.
• Responsible for employee relations and standards including staffing, recruiting, team building, safety, and security.
• All other tasks assigned by management.
  
  
  

KEY TRAITS

• Strong leadership abilities with player-coach mentality.
• Strong people skills with a sense of humor, personal integrity, collaborative working style, and appreciation for the power of teamwork.
• Strong communication skills as it relates to both senior leadership, peers, and direct reports.
• Commitment to excellence, continuously improving and understanding industry best practices.
• Strong analytical and problem-solving skills.
• Decision-making ability, a sense of responsibility and urgency.
• Comfortable in a fast-paced, cross-functional, collaborative team environment.
• Ability to manage time well and prioritize multiple tasks.
• Professional and dependable.
  
  
  

Qualifications

• Bachelor's degree in operations management, supply chain management, engineering, business, or related field.
• Proven experience (5-8+ years) in supply chain management, operations, logistics, or related roles, with a focus on continuous improvement.
• Proven leadership of manager level direct reports and 40+ team members.
• In-depth knowledge of supply chain processes, systems, and technologies, with a track record of driving process improvements, workflow optimization, and cost savings through continuous improvement initiatives.
• Excellent leadership, communication, and people skills, with the ability to collaborate effectively with cross –functional teams and stakeholders at all levels of the organization.
• Knowledge and experience in health/safety procedures, compliance, and people leadership principles.
• Proficient in Microsoft Office, including Word, Excel, PowerPoint, and Outlook.
  
  
  

PHYSICAL REQUIREMENTS:

• Repetitive moderate to heavy lifting
• Must be able to stand and walk for extended periods of time.
• Must be able to work in an environment with varying degrees of temperature.
  
  
  

SCHEDULED HOURS:

• 40+ hour week, 6:00 am – 3:00 pm, Monday – Friday, some Saturdays
• Flexible scheduling and additional hours required, as needed.
  
  
  

The duties, responsibilities and requirements presented in this job description should not be construed as an exhaustive list of roles or responsibilities.