Director, Operations | New Advisor Transitions Management | St. Petersburg, FL

This position will follow our hybrid work model; we expect the selected candidate to work 2-3 days a week at our St. Petersburg, FL, corporate office.

Job Summary:

Provides direction, leadership and support to set and translate business strategy into work programs and processes for the large multi-function and/or complex specialty work groups in multiple locations. Leads major or multiple projects with significant scope, complexity and impact. Works independently or with subordinates on difficult assignments that are broad in nature requiring ingenuity with latitude for unreviewed actions or decisions. Individuals at this level must have a strong understanding of the firm’s different businesses and be considered a role model with strong expertise in the functional area(s) they manage. Results are evaluated at agreed upon milestones for effectives in achieving specified results. Extensive contact with senior leaders across the firm including Private Client Group and Technology is required to meet operational objectives.

Essential Duties and Responsibilities:

• Sets goals for the functional area, in line with the organization’s vision and goals.
• Strong Change Management experience with a proven track record on execution and delivery.
• Establish solutions for identified process improvement areas and work with the management team to implement.
• Establish the bar for service delivery and metrics to capture performance.
• Establish objectives and develop processes and procedures to ensure efficient and timely work flow.
• Performs periodic reporting on work progress, project completions and additional ad-hoc reporting as required.
• Balances conflicting resource and priority demands.
• Maintains regular contact with senior management and other internal customers to identify research and resolve issues.
• Ensures effective coordination occurs between assigned functional area(s) and other departments.
• Identifies trends and implements corrective action as necessary.
• Uses financial data and performance indicators to establish control mechanisms and other improvement initiatives.
• Prepares and presents operational budgets for assigned functional area(s).
• Takes an active role in creating an environment that fosters a high level of associate engagement.
• Establishes internal and external partnership opportunities through analysis of key business needs and relationships that may enhance success.
• Facilitates the implementation and acceptance of organizational change; addresses resistance to change and helps teams and individuals adapt.
• Takes decisive action when necessary and conveys a sense of urgency to deliver results.
• Adds value through others; motivating them to action.
• Performs human resource management activities, including identifying performance problems and approving recommendations for remedial action; evaluating performance; and interviewing and selecting staff.
• Plans, assigns, monitors, reviews, evaluates and leads the work of subordinate managers and supervisors.
• Coaches and mentors subordinate and identify training needs and create development plans.
• Effectively manages, coaches and develops talent; building a strong network of qualified leaders.
  
  

Qualifications:

Knowledge, Skills, and Abilities:

Knowledge of:

• Investment concepts, practices and procedures used in the securities industry
• Financial markets and products
• Advisor Transitions or strong back-office operations background Advanced concepts, principles and practices of assigned functional area(s)
• Principles of banking and finance and securities industry operations.
  
  

Skill in:

• Providing feedback and coaching to help subordinate managers excel in current and future job responsibilities.
• Standardization of service offering and building metrics to ensure performance and accountability.
• Ensuring the customer perspective is the driving force behind business decisions and activities.
• Ensuring customer solutions, practices and procedures are carried out and achieve their objectives.
• Establishing high standards and challenging goals for individual, team and organizational accomplishment.
• Preparing and reviewing operational budgets.
• Interpreting and applying policies and procedures.
• Establishing operational objectives.
• Developing processes and procedures for efficient and timely work flow.
• Preparing management reports.
• Promoting effective coordination between multiple work groups and functional areas.
• Identifying trends and implementing appropriate corrective action.
• Establishing control mechanisms.
• Implementing process improvement initiatives.
• Operating standard office equipment and using required software applications.
  
  

Ability to:

• Build a cohesive team and develop structure & direction to meet or exceed customer needs.
• Leverage systems & processes to attract, develop & retain talented individuals.
• Create a trusting work environment where associates feel engaged
• Build Interact with others in a way that promotes openness & trust and gives confidence in one’s intentions
• Use customer centric approaches for choosing courses of action or developing appropriate solutions.
• Align resources & processes to ensure strategic priorities yield measurable and stainable results.
• Tenaciously work to deliver team goals with the greatest potential for producing positive business results.
• Encourage others to seek opportunities for different and innovative approaches to addressing problems and opportunities.
• Perform human resource management activities.
• Plan, assign, monitor, review, evaluate and lead the work of others.
• Coach and mentor others.
• Balance conflicting resource and priority demands.
• Anticipate obstacles and define alternative strategies.
• Partner with other functional areas to accomplish objectives.
• Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
• Incorporate needs, wants and goals from different business unit perspectives into operational processes.
• Gather information, identify linkages and trends and apply findings to operations.
• Incite enthusiasm and influence, motivate and persuade others to achieve desired outcomes.
• Interpret and apply policies and identify and recommend changes as appropriate.
• Prioritize and manage multiple priorities in a fast-paced, dynamically changing environment.
• Communicate effectively, both orally and in writing.
• Work independently as well as collaboratively within a team environment.
• Initiate projects, measure risks and analyze impact on the business.
• Lead others in providing a high level of customer service.
• Establish and maintain effective working relationships at all levels of the organization, including negotiating resources.
  
  

Educational/Previous Experience Requirements:

• Bachelor's degree in a related field and a minimum of ten (10) years’ experience in the financial services industry, including six (6) years in a leadership capacity
  
  

~or~

• Any equivalent combination of education, experience and/or training approved by Human Resources.
  
  

Licenses/Certifications:

• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 99 or equivalent required or ability to obtain within 120 days.
• Series license(s) may be required depending on assigned functional area.
  
  

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We expect our associates at all levels to:

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
  
  

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Job :

Operations

Primary Location :

US-FL-St. Petersburg-Saint Petersburg

Organization :

Operations & Administration

Schedule :

Full-time

Shift :

Day Job

Travel :

Yes, 20 % of the Time

Eligible for Discretionary Bonus :

Yes