Director, Player Development Operations

Who We Are

We are Tennis! The USTA (United States Tennis Association) is the national governing body for the sport of tennis and the leader in promoting and developing the sport’s growth on every level in the United States, from local communities to the crown jewel of the professional game, the US Open.

Why Work for the USTA?

We are a passionate team of staff and volunteers focused on growing the sport of tennis and making it accessible to all. We are committed to removing barriers and creating opportunities for ALL to participate. Don’t know tennis? Don't worry, you can still find yourself in the game!

The Role

Lead all Business Operations for Player & Coach Development; in alignment with the goals of Player Development and the Strategic Priorities of the USTA. To minimize risk in every aspect of PD operations, especially ensuring that Player Development goes above and beyond in prioritizing player safety and wellness in compliance with SafeSport guidelines, policies and procedures. This position will support the USTA’s overall SafeSport function; with a goal of the USTA becoming the leading NGB in this area. This position will also work cross-functionally with individuals from Pro Tennis, CT and the Foundation in a systematic Player Relations function that will leverage player relationships to support the promotion of grassroots, junior, collegiate and wheelchair initiatives along with general support of USTA Foundation programs and initiatives Contribute to the implementation of the Community Tennis strategic plan and Play & Competition Department overall vision and strategy as it relates to Adult Social Play

Business Operations

• Develop, execute and manage all operational aspects of Player & Coach Development. To include yearly business plans, budget management, hire and training staff, develoment and implement of policies and procedures as directed by the GM
• Oversee and guide of all facility and capital maintenance, programming and operations for PD in Orlando and Carson.
• Lead PD’s staff HR related matters including, onboarding and departures of employees
• Work closely with our Sponsorship team to ensure compliance with all Third Party partnerships and sponsorships
• Lead PD relationship for provision of Athletic Medicine with Nemours / Advent / Rothmans Orthopedic group

Coach and Player Services Management

• Develop and manage Coach and Player Services department for Player & Coach Development. To include setting and enforcing guidelines for coaches and players traveling domestically and internationally to ensure safety and cost effectiveness.
• Direct and optimize all athletes coming to National Training Centers ensure effective and efficiencies for a player centric experience.
• Additional responsibilities for being the PD lead for overseeing all operations and logistics during ITF Junior and Pro Circuit events held on Campus

Risk Management

• Oversight of the safety, health and wellbeing of athletes, coaches and staff of the PCD program.
• Develop and ensure all USTA, SafeSport, USOPC, Anti-corruption and Anti-Doping policies for PD staff are understood and followed.
• Direct and supervise to ensure USTA player paperwork, medical information, waivers, insurance, etc. are appropriately filled out for every player and coach.
• Preemptively identify opportunities to minimize risk and maximize safety, wellness and to ensure that PD training environments are welcoming and foster high performance training standards and behaviors
• Promptly and comprehensively flag risks and incidents in Incident Reports that document all breaches of policy and to share and communicate those Incident Reports with Legal and our SafeSport team members when appropriate

Who You Are

• College degree
• Ability to work well both independently and as part of USTA Player & Coach Development
• Minimum of 5 years working in a Tennis Club, Federation, Tennis Academy or related business with experience in staff management, lodge operations and facility / court maintenance.
• Effective and efficient communication skills
• Ability to work collaboratively and effectively lead, manage and develop staff – including but not limited to, goal setting, performance reviews, employee conduct and counseling
• Proficient in Microsoft Word, Excel, PowerPoint and Access
• High Level of organizational and writing skills
• Position is considered exempt
• Weekend work required

This position is a mandatory onsite position – not hybrid

What We Offer

• At the USTA, we know people are our most important asset. For this reason, we offer a comprehensive benefits package designed to meet the needs of a diverse workforce!
• Comprehensive benefits designed to meet your unique needs: Medical, dental, vision, access to doctors virtually, a flexible spending account to manage your health and dependent care expenses, and life and disability insurance are a small part of our offerings.
• Time to recharge and energize: Generous paid time off policy - including vacation, sick, personal, and paid holidays, parental leave, and a paid winter recess.
• Plan for your future financially and professionally: 401(k) with employer matching (up to 3%), promotional and growth opportunities, Learning and Development programs to learn on the job, and up to $5,000 for tuition reimbursement, per academic year.
• Mental and emotional wellness: Resources for overall well-being including mental health and meditation benefits.
• Other cool perks: A personalized health management program, pet insurance, commuter benefits, identity theft protection, discounts with our network of partners, and fun events are just a few of the optional benefits available.

The expected range for the base salary for this position is $115,000 – $140,000. This role is bonus eligible. This range does not include any additional pay or benefits for which a person may qualify. The actual base salary offered is determined by several variables, including, as appropriate, the applicant's qualifications for the position, the years of relevant experience, their unique skills, and the location from which they will be performing the job.

Come One, Come All

We strongly encourage you to apply if you’re interested; we'd love to learn how you can “serve” our team with your unique experience!

USTA is dedicated to providing equal employment opportunities for all individuals, regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity, or expression, pregnancy, veteran status, marital status, family status, alienage or citizenship status, creed, genetic information, or any other status protected by applicable federal, state, or local law.