Inbound Sales Representative, Surgical

Job Overview

The Inbound Sales Representative - Surgical (ISR) receives (by telephone, fax, internet, and mail) requests for orders, product information and lead times from customers. The ISR will create quotes, enter orders, and relay pertinent order information to customers. The ISR will upsell products and programs while taking orders from customers and will request competitor’s pricing information and coordinate with other departments in handling orders and providing service to customers. Customer satisfaction is a prime responsibility for the ISR. This is a call-center driven role that has a significant sales factor involved.

Please note: Candidates for the role should be willing to work 8:00 AM - 5:00 PM PST.

Key Responsibilities

• Achieving and maintaining rapport with customers and work to give them the best possible service.
• Receiving telephone, fax, internet and mail requests for orders, product information, order changes, adjustments, and cancellations directly from the customers.
• Adequately discussing products and services with customers.
• Using JDE to enter orders, retrieve customer information, view stock status and purchase order information and make changes on customer orders.
• Upselling during order taking/entering. The CSR has an opportunity to earn extra compensation during special company promotional programs.
• Reviewing customer information and recognizing sales opportunities to achieve sales goals & metrics measurements.
• Maintaining call reports for outbound sales opportunities.
• Requesting competitor’s pricing information to grow accounts.
• Ensuring that correct codes are used for retrieving and inputting information.
• Tracking packages for customers, upon request.
• Handling customer complaints while providing excellent customer service.
• Working with customers to assure proper licenses submitted.
• Working effectively in a team environment and perform other duties, as assigned.
  
  

Specific Knowledge & Skills

• Strong PC skills including dual monitor usage.
• Experience with Microsoft products.
• Printer, copier, and fax machine experience.
• Good attitude, high energy level.
• Experience with JDE and Salesforce preferred.
• Sales experience preferred.
  
  

General Skills & Competencies

• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization
  
  

Minimum Work Experience

Typically 2 or more years of related experience including 1 year customer service experience.

Preferred Education

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

Travel / Physical Demands

Travel typically less than 10%. Office environment. No special physical demands required.

Compensation

The posted range for this position is $33,815 - $59,176 which is the expected starting base salary range for an employee who is new to the role to be fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers