IT Service Manager, Delivery & Finance

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!

Fiskars Group is undergoing a tremendous digital transformation. We are continuing our journey towards a stronger and more capable digital organization and our digital agenda is boosting the Fiskars Group growth strategy implementation. We are now looking for an IT Service Manager, Delivery & Finance to join our Digital & IT organization.

About The Position

In the role as IT Service Manager, Delivery & Finance, your main responsibilities will be to ensure the reliable and efficient delivery of IT Services based on business demand. You will be a key player in ensuring the continuity, quality and availability of IT Services for systems in globally and locally in the Americas.

The role will include managing the operational IT Service Management practices, ensuring the compliancy according to IT operational processes as well as financial management for respective responsibility area. You will also contribute to vendor management according to Digital & IT’s Vendor Governance structure.

In the role you will be working with Business Key Users, Service Owners on the business side, Service Delivery Teams (internal and external), the Fiskars Service Integration and Management (SIAM) function, IT project manager(s) and Solution Managers. This position is based in Middleton, Wisconsin, USA, or any of our other US locations, and you will report into our Senior Manager, Application Maintenance.

WHY SHOULD YOU JOIN FISKARS GROUP?

We asked our Senior Manager, Application Maintenance, Anita Grattage, what makes working at Fiskars Group effortless and lucid. The answer was:

• Meaningful work: We are proud of what we do and the company values of creating change, celebrating the everyday and growing with compassion.
• Old and New: Celebrate a heritage dating back to 1649, while working in the brand new Headquarters in Espoo.
• Development opportunities: We offer you the opportunity to develop and grow in a dynamic, enthusiastic and highly professional team.
  
  
  

On top, Fiskars Group offers a competitive benefit package.

WHAT WILL YOU BE DOING?

• Operational delivery of the Service according to Service Delivery practices
• Ensuring the support for business users according to Fiskars’ support model
• Ensure the Fiskars IT operational process compliancy according to SIAM
• Monitoring the quality-of-service delivery in co-operation with SIAM function and Vendor and Contract Manager(s)
• Responsible of the asset and configuration item data quality throughout their lifecycle in co-operation with SIAM function and Domain Architects
• Ensuring the quality of the transition and operational readiness from development to Services in co-operation with Development Team(s) and projects
• Financial (OPEX) management of the Service, including budgeting and invoice handling
• Operational vendor management according to vendor governance guidelines
• Co-driving and supporting the license and contract management in co-operation with Vendor and Contract Manager(s)
• Compliance management related to Service’s context on authorizations, security, privacy and statutory requirements (e.g. GDPR) in co-operation with Cyber Security stakeholders
  
  
  

Who You Are

• To succeed in this position, you have at least 5 years of IT and business/industry work experience in a similar role, ITIL-based IT Service Management framework knowledge and practical experience, ITIL certification is an advantage.
• You have experiences in budgeting and financial handling related to Services
• Your problem solving skills and structured way of working together with your strong facilitation, coaching and presentations skills excel your contribution to the business.
• You are able to adapt your interpersonal style to suit different people and situations, showing respect and sensitivity towards individual and cultural differences in multi-cultural environments
• You to have a Master’s Degree in Computer Science or a related field, or equivalent competence and/or 5 years equivalent work experience. English will be your daily working language.
• Knowledge of systems such as Manhattan Warehouse systems, DSI Shop Floor, Demantra and SAP ERP Central Component (ECC), Business Warehouse (BW) & Advanced Planning and Optimization (APO) are desirable.
  
  
  

Last day of application:

2024-08-02

At Fiskars, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:

Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.

Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs and coverage, adapted to the requirements of each region.

Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.

Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.

Inclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.

Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.

Vested Interest: Through our Employee Share Purchase Plan (ESPP), you have the opportunity to invest in Fiskars Group and become a proud co-owner, sharing in the success and growth of the company.

Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.

Please note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.

Fiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Our brands include Fiskars, Georg Jensen, Gerber, Iittala, Moomin Arabia, Royal Copenhagen, Waterford, and Wedgwood. Our brands are present in more than 100 countries, and we have close to 450 own stores. We have approximately 7,000 employees and our global net sales in 2023 were EUR 1.1 billion.  

We are driven by our common purpose: Pioneering design to make the everyday extraordinary. In 2024, we are celebrating our 375th anniversary. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth.

Read more: fiskarsgroup.com

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