The Membership Director is responsible for recruiting, developing, and retaining client relationships. This Associate develops and nurtures relationships, while recommending and promoting membership selections throughout the entire membership lifecycle. The Membership Director is responsible for generating and maintaining all topline revenue production for his/her designated Clubs or Campus.
This position reports to the Vice President of Membership.
PRIMARY JOB FUNCTIONS
Membership Sales
Complete a full sales cycle from point of inception to final sale and member integration.
Responsible for active recruiting of membership prospects and cultivating a strong member referral business.
Assists with development and execution of special events and activities to engage members and prospective members.
Execute Club tours and client assessments to determine, recommend and promote appropriate membership options.
DEFINITION OF SUCCESS
Consistently achieves membership and financial goals.
Improves member retention, satisfaction, and membership trajectory.
Bring new ideas and ways of working.
Make a material impact on membership growth and core business metrics.
Communicate and collaborate collectively with the Member Service Team and Campus Leadership Team
Respect and uphold peer accountability with all team members.
EXPERIENCE
Minimum of 1-2 years’ experience in hospitality industry, customer services, and/or sales
Excellent verbal and written communication skills, customer service attitude and abilities
Detail-oriented, well-organized and the ability to meet strict deadlines.
Ability to manage multiple tasks simultaneously.
Demonstrated knowledge of Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.
Demonstrated knowledge of Salesforce/Service Cloud applications highly preferred
EDUCATION
Associate’s degree or equivalent accredited degree or professional certification, Bachelors of Arts or Science is desirable.
Working Conditions
The standard of operation is within a normal office environment.
Please apply with cover letter and resume to The Bay Club Company's career site. Job posting #3688.
Website: www.bayclubs.com/careers
Seniority level
Entry level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Hospitality
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