Overhire, House Manager

Description

Overhire House Managers work as assigned on a per service basis for various events and performances in Juilliard’s public venues. Supervise Front of House staff at events. Responsible for the enforcement of house policies and procedures, and comfort and safety of the patrons. Works with the Juilliard staff to understand and manage an event from beginning to end.

The rate for this role is $25/hour.

Working at Juilliard

Founded in 1905, The Juilliard School is a world leader in performing arts education. The school’s mission is to provide the highest caliber of artistic education for gifted musicians, dancers, and actors from around the world so that they may achieve their fullest potential as artists, leaders, and global citizens.

Excellence and professionalism are important guides in how we go about our work, but we also connect to the mission as individuals in the workplace. We thrive because of our variety of backgrounds and our ability to be open and honest, and we also thrive because we enjoy each other’s company. We believe that each employee has the responsibility to help shape the Juilliard organizational culture, and we provide opportunities to participate in team-building throughout the year. Our organizational values focus on excellence, creative enterprise, and equity, diversity, inclusion, and belonging.

We encourage you to read more about how we achieve our mission on our website, juilliard.edu.

Role Responsibilities

• Interface with Box Office, Stage Management, Public Safety, etc, to run events.
• Direct the staff to prepare venues: setting ADA seats, posting signs, distributing programs, stuffing programs, etc.
• Manage all student ushers and overhire Captains.
• Maintain proper paperwork per event (Usher Sign In Sheet, HM Report, etc).
• Assist all patrons, including those with disabilities.
• Seat patrons in proper seats.
• Solve seating problems and discrepancies.
• Answer patrons’ questions.
• Enforce theater rules and policies.
• Late seat audience members.
• Be proactive in recognizing potential situations and diffuse any conflicts that may arise.
• Maintain a safe environment for all patrons and convey concerns to Public Safety/Facilities and/or Juilliard Staff.
• Know the proper procedures and routes of evacuation for any emergency situation.
  
  

Minimum Requirements

• Basic understanding of Musical and Theatrical Production needs, with experience in the field of the Performing Arts.
• Able to work evenings and weekends.
• Must possess leadership qualities, able to supervise others and assume a position of authority.
• Good organizational skills, with the ability to adapt to last minute changes.
• Must be able to handle crisis situations.
  
  

Preferred Background

• House Management experience.
• Familiarity with stage management and back stage procedures.
• Training in Adult CPR and First Aid.
  
  

Nondiscrimination Policy

The Juilliard School is committed to a policy of equal treatment and opportunity in every aspect of its relations with its faculty, staff, students, and other members of the Juilliard community, and does not discriminate on the basis of actual or perceived race, color, religion, creed, age, sex, national origin, alienage, ancestry, citizenship, sexual orientation or preference, gender identity, physical or mental disability, medical condition, predisposing genetic characteristics, marital status, partnership status, or any other basis prohibited by applicable local, state, or federal law. This nondiscrimination policy covers, but is not limited to, recruitment, hiring, training, benefits, rates of pay and other forms of compensation as well as student admission, access, and treatment in school programs and activities.