Kapwing

QA Analyst

Kapwing San Francisco, CA
Kapwing

QA Analyst

Kapwing San Francisco, CA
4 weeks ago 154 applicants

See who Kapwing has hired for this role

We’re looking to hire a talented QA analyst to help build a highly-reliable media creation platform. This position is a full-time role reporting to the Quality Lead at the Kapwing HQ in San Francisco.

Responsibilities

  • Ensure high-quality product development: Support the product and engineering team by writing test plans and iteratively testing functionality
  • Oversee releases: Work with engineering and Customer Support to develop processes and protocols to oversee pre-release testing and post-release monitoring
  • Manual testing: Rigorously check that Kapwing is performing as expected in production. Investigate bugs to find reproduction steps and assist the Customer Support team to identify technical issues that users run into
  • Act as interface between engineering and customer support
  • Investigate user reported issues for reproducible steps or root cause, and triage priority

Requirements

  • Strong communication skills: Clear technical writer and strong speaking skills
  • 2+ years of work experience in a technical or analytical role (experience with quantitative analysis, scripting, QA, engineering, etc)
  • Experience with web testing
  • Experience with bug/task tracking tools (ex: Asana, Jira, Shortcut)
  • Creative thinker: Thinks of many solutions to a problem
  • Entrepreneurial: Excited about joining a small, high-growth team and contributing across all areas of the company
  • No ego: There’s a lot we wish we could do but don’t have time for. Must have the ability to put the product’s needs first
  • Passion for serving creative professionals and interest in media
  • Creative and organized, with a dedicated customer approach
  • Experience in functional end-to-end workflow testing, including test planning and execution

Preferred

  • Experience with automated testing (Cypress, Jest)
  • Experience with Sentry, Papertrail, and Heroku
  • 1+ year of experience with Javascript, Python, HTML
  • Experience with video editing tools

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  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Quality Assurance

  • Industries

    Internet Publishing

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