Radiology Receptionist, FT Days

This position will be the first point of contact for patients, visitors, and other guests. The Reception Desk staff will excel in customer service, greeting each guest in a warm and professional manner. Reception Desk staff responsibilities will be to greet, direct, and provide visitor badges as needed to every person entering the facility while maintaining patient confidentiality.

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Excel in customer service skills
• Flexibility with schedule
• Team spirit
• Ability to work effectively with staff, management, physicians, volunteers, and guests
• Strong telephone skills
• Strong communication skills, both verbal and written
• Discrete, courteous and professional about confidential matters
• Ability to defuse hostile visitors
• Bi-lingual (English/Spanish. English/Chinese) preferred
• Ability to prioritize multiple tasks
• Good judgment
• Computer and clerical skills
• Knowledge of hospital procedures
• Ability to work independently
• Ability to perform well in difficult situations
• Adapts well to change
  
  
  

Required Experience

Required:

• High School graduate or equivalent
• Medical Office experience
• LA City Fire Card within 6 months of employment (PHGSH only)
  
  
  

Preferred:

• Additional college courses and applicable workshops
• Customer service experience in a busy environment
  
  
  

Address

1225 Wilshire Boulevard

Salary

21.00-28.35

Shift

Days

FLSA Status

Non-Exempt

Zip Code

90017