Regional Vice President of Operations

ABOUT THE ORGANIZATION:

SaVida Health is a specialty medical practice providing outpatient opiate and alcohol addiction treatment services. SaVida Health's care model includes medical care, counseling, comprehensive toxicology testing, case management and medical management of psychiatric medications. SaVida provides compassionate and individualized treatment programs to support those with substance use disorder.

DESCRIPTION:

The Vice President of Operations will have operational oversight for locations in our Northeast region and will be responsible for working with each site to provide compassionate, respectful and effective outpatient treatment for individuals struggling with Alcohol or Opioid Addiction. The Vice President of Operations will be responsible for solving day to day operational problems and working to achieve growth within each site and the region while providing high quality patient care. This is a position that requires very strong people management and problem solving skills. This position will report to the CEO. Successful candidates must be willing to reside within the assigned region.

ESSENTIAL DUTIES:

• Work with Sr. Leadership to develop and execute clinical and financial operations initiatives to meet company goals and standards
• Report progress, operational issues, and organizational opportunities to the Sr, Leadership
• Perform site visits to provide guidance, professional development and hands-on applications as needed to assist Practice Managers/Office Managers
• Ensure the SaVida Health goals of service, mission statement, patient experience and staff engagement are accomplished, while achieving business metrics and growth goals within each site.
• Ensure effective clinical care is being delivered and operating results are achieved.
• Ensure SaVida Health policies and procedures are being followed at each practice and that staff are adequately trained in their roles.
• Ensure adequate staffing at the sites. Interview Provider, Clinician, Practice Manager/Office Manager and candidates and negotiate compensation packages with candidates.
• Hold PM/OMs accountable for their area of responsibilities.
• Maintain effective relationships and open communication lines with COO and staff members.
• Develop annual budgets and achieve the budgeted metrics.
• Identify potential new geographic areas for possible expansion and work the RMO’s for expansion.
• Participate in the development of SaVida Health goals, objectives and policies.
• Create processes and conduct meetings with referral sources to drive same company growth performance.
• Identify capital efficient denovo clinic growth opportunities and get new centers to open on time and on budget.
• Identify opportunities to expand service lines and develop specific sub-market addiction treatment expertise.
• Ensure centers’ leadership teams are utilizing resources in the most effective and efficient way to positively impact reimbursement, survey outcomes, etc.
• Ensure consistent hiring, selection processes and support facilities’ employee retention efforts.
• Serve as a mentor for staff and provide constructive feedback when necessary. Ensure all staff complete annual performance reviews.
• Ensure a positive, professional, and respectful work environment within each practice, maintaining SaVida’s “CPR” model
• Maintain compliance with payer requirements.
• Set business goals and achieve the business metrics.
• Ensure and enhance patient satisfaction.
• Embrace a philosophy of continuous process improvement and suggest ideas for improvement as appropriate.
• Investigate and respond to complaints by staff, grievances related to patients.
• Manage relationships and agreements with external partners and vendors.
• Participate in outreach and development meetings to increase referrals to each practice.
• Assist staff members in developing professional goals for the upcoming year.
• Ensure sites comply with all applicable laws and regulations.
• Act as primary liaison between the practices and the President.
• Perform other duties as needed or requested.
  
  
  

POSITION REQUIREMENTS:

• Experience with private equity firm preferred.
• Previous experience with start up experience a plus.
• A minimum of 8 years’ experience in a management position including a minimum of 5 years’ experience in a healthcare organization required.
• Management experience working in the mental health/substance use disorder treatment setting a plus.
• Demonstrated ability to manage and motivate staff.
• Ability to make sound decisions and to problem solve.
• Strong analytical skills with the ability to evaluate data and make sound operational decisions based on the data.
• Demonstrated ability to manage the business to the budgeted P&L.
• Ability to work independently and as part of a team.
• Experience working with EMRs (Athena Health Systems preferred).
• Ability to work with individuals and groups from diverse populations.
• Must be extremely organized with a keen attention to detail.
• Ability to delegate tasks as appropriate.
• Ability to effectively manage time to meet deadlines.
• Ability to represent the agency effectively and professionally with community leaders; outreach experience a plus.
• Ability to serve as a role model for other staff members and to help maintain a professional workplace.
• 50 to 75% travel within the assigned region.
  
  
  

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.