SAP Service Manager

Hi,

Hope you are doing well.

Please find the below job description and share me the updated resumes.

Job title: SAP Service Manager

Location: Middleton, WI – Onsite work

Job Description

• Operational delivery of the Service according to Service Delivery practices.
• Ensuring the support for business users according to support model.
• Ensure the IT operational process compliancy according to Service Integration and Management (SIAM).
• Monitoring the quality-of-service delivery in co-operation with SIAM function and Vendor and Contract Manager(s).
• Responsible of the asset and configuration item data quality throughout their lifecycle in co-operation with SIAM function and Domain Architects.
• Ensuring the quality of the transition and operational readiness from development to Services in co-operation with Development Team(s) and projects.
• Co-operation with offshore AMS & hosting
• Financial (OPEX) management of the Service, including budgeting and invoice handling.
• Operational vendor management according to vendor governance guidelines.
• Co-driving and supporting the licence and contract management in co-operation with Vendor and Contract Manager(s).
• Compliance management related to Service’s context on authorisations, security, privacy, and statutory requirements (e.g., GDPR) in co-operation with Cyber Security stakeholders.

Thanks & Regards,

Pranitha 

Email: pranithad@i-softcorp.com

Direct: +1 (203) 457 3425

I-Softcorp

7 Mckee PI, Cheshire, CT, 06410.