Senior Facilities Manager
Senior Facilities Manager
myGwork - LGBTQ+ Business Community
Tampa, FL
See who myGwork - LGBTQ+ Business Community has hired for this role
This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Responsibilities
Responsibilities
- Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested
- Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services
- Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed; solve for root causes and establish successful preventive maintenance programs
- Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met; create a positive and engaging culture that activates the site
- Develop a strong collaborative team-based environment; establish standard methods of service delivery and industry best practices
- Administer training to ensure compliance, readiness and competency of staff
- Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.
- Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback
- Responsible for overall team management, staff development and planning; execute staff succession and growth plans.
- Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
- Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
- Import JLL best practices in the interest of exceeding client goals and expectations
- Drive performance as measured by client's Key Performance Indicators
- Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
- Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
- Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial objectives
- Any other requests and tasks as needed
- Minimum eight years' experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations
- Experience managing remote teams preferred
- Must have solid knowledge of building/ mechanical, electrical systems (MEP)
- Experience required using CMMS systems and reporting (Corrigo preferred)
- Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution
- Must have strong computer skills, including MS Excel, Word and Office
- Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.
- Strong organizational skills
- Ability to align, motivate and lead a team including creating accountability
- Bachelor's degree or equivalent work experience in Facilities Management or property management preferred
- Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred
- Ability to multitask and prioritize duties in a fast-paced environment.
- Role is on-site in Tampa Bay, FL
- Role requires potentially up to 15-20% travel to sites within the Florida and East Coast Region Portfolio, a mix of office & industrial space types currently.
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Real Estate
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