This job is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Responsibilities
Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested
Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services
Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed; solve for root causes and establish successful preventive maintenance programs
Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met; create a positive and engaging culture that activates the site
Develop a strong collaborative team-based environment; establish standard methods of service delivery and industry best practices
Administer training to ensure compliance, readiness and competency of staff
Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.
Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback
Responsible for overall team management, staff development and planning; execute staff succession and growth plans.
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
Import JLL best practices in the interest of exceeding client goals and expectations
Drive performance as measured by client's Key Performance Indicators
Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial objectives
Any other requests and tasks as needed
Skills/ Qualifications
Minimum eight years' experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations
Experience managing remote teams preferred
Must have solid knowledge of building/ mechanical, electrical systems (MEP)
Experience required using CMMS systems and reporting (Corrigo preferred)
Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution
Must have strong computer skills, including MS Excel, Word and Office
Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.
Strong organizational skills
Ability to align, motivate and lead a team including creating accountability
Bachelor's degree or equivalent work experience in Facilities Management or property management preferred
Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred
Ability to multitask and prioritize duties in a fast-paced environment.
Requirements
Role is on-site in Tampa Bay, FL
Role requires potentially up to 15-20% travel to sites within the Florida and East Coast Region Portfolio, a mix of office & industrial space types currently.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Real Estate
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