Automotive Service Writer Advisor Job Responsibilities:
Initiates automotive services and repairs by ascertaining performance problems and services requested.
Verifies warranty and service contract coverage, developing estimates, writing repair orders, and maintaining customer support and records.
Ascertains automotive problems and services by listening to customer’s description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, and examining service schedules.
Develops estimates by costing materials, supplies, and labor.
Calculates customer’s payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required.
Obtains approval signatures and enters RO into service database system.
Maintains customer service by explaining estimates and expected return of vehicle, obtaining customer’s approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, and arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities and reading manufacturers’ publications.
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Company Description
We are a customer base company. We are always looking to improve and grow are stores.
We are a customer base company. We are always looking to improve and grow are stores.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Individual and Family Services
Referrals increase your chances of interviewing at RRR Tire Service by 2x