Sr. Director of Customer Marketing (United States) - Remote

We are a global leader dedicated to perfecting the functionality of the world's software. Our unified software intelligence platform combines extensive observability, continuous runtime application security, and advanced AIOps to deliver insights and intelligent automation at an unparalleled scale. Trusted by the world's largest organizations, we empower innovators to streamline and automate cloud operations, expedite software delivery, enhance security measures, and ensure seamless digital experiences.

Job Description

Are you a customer-centric marketing leader who thrives on nurturing enduring relationships? At our company, we prioritize our customers' success, and we're embarking on a mission to enhance our strategic customer programs. In this newly established role, you will spearhead the development of top-tier customer marketing initiatives aimed at boosting engagement, fostering loyalty, and nurturing advocacy. Your responsibilities will include conceptualizing, launching, and optimizing key customer programs such as Executive Briefing Centers, Advisory Boards, Strategic Executive Programs, and Key Expansion Programs. We're seeking a results-oriented leader with a proven track record in driving impactful programs.

Responsibilities

Elevate Customer Engagement: Design and implement executive engagement strategies and programs tailored to our top-tier customers, facilitating high-value interactions, identifying new opportunities, and cultivating strong executive relationships.

Expand Briefing Center Programs: Introduce global Executive Briefing Center experiences aimed at hosting leadership from our most esteemed prospects, customers, and partners, enabling us to grasp their strategic priorities and develop actionable plans for success.

Cultivate Executive Relationships: Lead the development and execution of Executive Advisory Boards for our key customers and partners, fostering meaningful connections to gather feedback, enhance collaboration, address challenges, and amplify the customer voice.

Collaborate and Enable: Collaborate closely with sales, marketing, and product teams to align executive engagement strategies with business objectives, ensuring support from extended teams to drive awareness and engagement.

Drive Footprint Expansion: Lead solution expansion initiatives aimed at enabling current customers and increasing adoption, usage, and cross-selling.

Measure and Share Impact: Utilize data-driven insights and metrics to evaluate the effectiveness of customer marketing programs, refining strategies for continuous improvement.

Qualifications

Minimum Requirements:

13+ years of experience in technology marketing, including at least 4 years in customer marketing roles.

Bachelor's degree in Marketing, Business Administration, or a related field. Master's degree preferred.

Preferred Requirements

Proven proficiency in developing and delivering compelling executive customer engagement programs, with a focus on articulating program impact.

Excellent project management skills, with the ability to prioritize tasks independently and delegate effectively.

Demonstrated success in building strong relationships with customers and internal stakeholders, including executives, sales teams, product managers, and marketers.

Previous experience engaging with large brand customers through customer briefings and advisory board participation.

Strong understanding of marketing, sales, and communications priorities, with a track record of successful collaboration to deliver high-impact executive programs.

High-energy, results-driven personality with a passion for driving process improvement and thriving in a fast-paced, high-growth environment.

Additional Information

Compensation: DOE, annual salary is $190,000 - $273,000, plus Health, Dental, Life, STD, LTD, 401k, and PTO. Total compensation may vary based on candidate experience, education, and location.

We offer competitive compensation, comprehensive benefits, including medical, dental, vacation/holidays, and a company-matching 401(k) Plan. Our company is committed to diversity and is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, creed, disability status, veteran status, pregnancy, genetic status, or any other characteristic protected by law.

To apply for this position, please upload your resume/CV. If you require alternative methods of application or screening, please contact us directly. We look forward to hearing from you!

Employment Type: Full-Time