Vice President of Account Management

About Us:

Chamber Media is a leading creative performance agency. With a focus on strategy that leads to conversions, Chamber Media creates video ads designed for driving full-funnel sales and brand growth, amplified by a world-class ad buying team. We're looking for a seasoned and strategic leader to function as our Vice President of Account Management.

The Role:

In this pivotal role, you will lead a high-performing team focused on developing and executing account strategies for our clients. You will ensure that our clients have a best-in-class experience while working with Chamber by training a team of account strategists.  Reporting to the President, you will be a key member of the leadership team, partnering with Creative, Media Buying, and other departments to deliver exceptional client service and drive significant business growth.

Responsibilities:

• Manage and lead the Account Strategy team, fostering a collaborative and results-oriented environment.
• Develop and implement comprehensive account growth strategies for existing and new clients, focused on full-funnel growth.
• Own the client onboarding process, ensuring a smooth transition and exceeding expectations.
• Partner with Creative and Media teams to translate client needs into exceptional creative solutions and effective media plans.
• Lead strategic conversations with clients, demonstrating a deep understanding of their business challenges and opportunities.
• Oversee all client renewal efforts and a deep focus on monthly retention metrics.
• Collaborate with the President on new business development initiatives.
• Diagnose client challenges, develop creative solutions, and measure the success of implemented strategies.
• Present creative work to clients with confidence and clarity.
• Oversee client budgets and ensure project profitability.
• Maintain strong relationships with existing clients, fostering trust and loyalty.
• Handle necessary client escalations and work with the team to resolve any ongoing account management issues

Qualifications:

• 10+ years of experience in account management at a leading advertising agency, with a proven track record of managing large, high-profile clients.
• Exceptional leadership skills with the ability to motivate, inspire, and mentor a team.
• Demonstrated ability to develop and execute successful client growth strategies.
• Strong understanding of the advertising industry, with a foundational knowledge of media buying and performance marketing.
• Impeccable communication, presentation, and interpersonal skills, with the ability to build strong relationships with clients at all levels.
• Excellent problem-solving and analytical skills.
• Experience presenting creative work,leading strategic discussions, and renewing and growing client contracts.
• A passion for the advertising industry and a commitment to client success.

What a Day Looks Like:

• Train Account Strategy team on strategy, retention, sales, etc.
• Collaborate with the Account Strategy team on client deliverables.
• Lead strategic discussions with clients about their marketing goals and challenges.
• Help present creative work to marquee clients.
• Presenting contract renewals, reengagements, and upsells.
• Develop and refine account growth strategies.
• Participate in new business development meetings.
• Address client questions and concerns.
• Stay up-to-date on industry trends and best practices.

We Offer:

• Competitive salary and benefits with an equity incentive of restricted stock units
• Opportunity to work on leading-edge accounts and develop innovative marketing solutions.
• Collaborative and fast-paced work environment.
• The chance to make a significant impact on the growth of our agency.