Chief Operating Officer
We are looking for a Chief Operating Officer to run a multi-unit home-service franchise. As the COO, you will play a crucial role in overseeing the operations of all the franchisee's locations. Your primary responsibility will be to ensure that all aspects of the business, including sales, operations, customer satisfaction, and budgets, align with the company's goals and standards. To be successful in this role, a candidate should have strong leadership and communication skills plus a deep understanding of sales strategy and execution.
Job Responsibilities: (include but are not limited to)
Leadership and Management:
$150,000-$225,000 (Strong Base + Commission)
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Job Responsibilities: (include but are not limited to)
Leadership and Management:
- Provide strong leadership and guidance to the Sales Managers, fostering a cohesive and motivated team environment
- Set clear performance expectations and goals for each location, ensuring that they are aligned with the overall company objectives
- Conduct regular performance evaluations and provide constructive feedback to the Sales Managers
- Collaborate with Sales Managers to develop and implement effective sales strategies that drive revenue growth and expand the customer base
- Analyze sales performance data and identify areas for improvement, taking proactive measures to optimize sales efforts
- Ensure that all locations adhere to standard operating procedures, safety protocols, and quality standards set by the company
- Oversee the operational aspects of each location to ensure efficiency and effectiveness in service delivery
- Maintain a strong focus on customer satisfaction and experience
- Address customer complaints or issues promptly and work towards resolving them to ensure high levels of customer retention and loyalty
- Collaborate with Sales Managers to create and manage budgets for each location, tracking financial performance against targets
- Implement cost-control measures while maintaining quality service standards. Performance Analysis and Reporting:
- Regularly analyze key performance indicators (KPIs) for each location, identifying trends and areas for improvement
- Prepare comprehensive reports on regional performance and achievements for the ownership
- Establish strong lines of communication with ownership, Sales Managers, and franchise corporate support staff to ensure smooth operations and alignment with overall company goals
- Bachelor's Degree in Business Administration, management (Preferred)
- Military Experience (Preferred)
- Proven experience in multi-location management and/or regional management roles
- Strong leadership and team management skills, with the ability to inspire others
- Excellent communication and interpersonal abilities to foster effective relationships
- Sound understanding of sales and business development principles
- Proficiency in financial management and budgeting
- Analytical mindset with the ability to interpret data and make data-driven decisions
- Problem-solving skills with a proactive and results-oriented approach
- Willingness to travel between locations as required
$150,000-$225,000 (Strong Base + Commission)
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IditS4rIKj
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Management and Manufacturing -
Industries
Internet Publishing
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