VP, Facility Solutions

Position Summary

The VP of Facility Solutions directs the operations and future planning of credit union facilities and provides management and overview of the credit union’s security department. The Director establishes procedures for maintenance, repair and/or replacement buildings, branches, grounds, systems, equipment, and enforces safety policy and procedures. Develop and oversee Purchasing programs that are both efficient and effective with focus on automation while maintaining appropriate checks and balances.

Reports to: SVP, Chief Experience Officer

Supervises: 2 (Direct) 4 (Indirect)

Essential Functions

• Directs and inspects facilities for regulatory compliance.
• Assesses and monitors facility repairs to ensure cost effectiveness; establishes criteria for repair versus replacement of facilities.
• Develops and implements department’s strategic plan in accordance with credit union’s overall strategic plan.
• Collaborates with branch leadership on branch site selection, design, and layout. Oversees branch construction and renovations including contractor management to ensure all deliverables are completed on-time and within budget.
• Creates, implements, and maintains department repair and capital improvement budgets; ensures compliance with budgetary constraints, and forecasts and plans facility improvements.
• Maintain records and logs of preventative maintenance required on equipment across all physical locations.
• Maintain current blueprints and drawings of layout and design of all physical locations.
• Plans, develops, and prioritizes capital projects and weekly work plans; ensures that materials are ordered, projects are designed and planned, and funds are available.
• Plans work/staff schedules; evaluates and monitors projects with regard to progress and costs.
• Coordinates and monitors status of work orders; estimates, requests, and purchases materials and equipment; and estimates labor costs.
• Maintains current knowledge in the field of facilities management/maintenance/security.
• Establishes, implements, and updates facility/security related policies and procedures; complies with federal, state, and local laws and regulations; follows all safety precautions/standards and policies and procedures.
• Ensures compliance with applicable building and safety codes, hazardous waste disposal, OSHA, ADA, etc.
• Monitors credit union emergencies, including equipment breakdowns, malfunctions, and alarm calls.
• Manages and supervises department staff including, but not limited to, working supervisor, grounds workers, custodial staff, clerical staff, shipping and receiving and security personnel.
• Responsible for the maintenance and operation of the fire alarm and protection systems, and bank alarm and protection systems for all facilities and equipment including PTM machines.
• Responsible for maintaining and updating as needed a comprehensive safety plan, a process for facilities opening/closing and lock-down, and an emergency notification procedure.
• Collaborates with Compliance to investigate and maintain information on all criminal activities that occur.
• Maintains confidentiality of information exposed to in the course of business regarding employees.
• Contributes to a safe educational and working environment by participating in all drills and training and being prepared to take action should a health or safety emergency occur.
• Provides leadership over the sourcing and contracting functions for indirect, direct spend, and construction programs.
• Manages and mentors procurement personnel.
• Other duties as assigned.
  
  
  

Education/ Experience

• A bachelor’s degree preferred.
• A minimum of ten years of related experience including five years of supervisory experience.
• A combination of education and experience will be considered.
  
  
  

Other Skills And Abilities

• Knowledge and experience with state and local safety, fire, construction, and public access regulations experience; an understanding of blueprints and building codes; experience developing cost estimates and budgets.
• Ability to communicate effectively utilizing interpersonal skills to maintain effective relationships with other department staff, faculty, students and the public.
• Ability to express oneself clearly and concisely in presenting ideas and concepts both in verbal and written form, including preparation of legible and accurate reports.
• Skill in areas of budgeting and financial administration.
• General management and organizational skills necessary to administer large and diverse department.
• Flexibility and ability to cope with several tasks simultaneously are required.
• Computer literate in Windows environment.
• Must be physically and mentally fit to respond to emergency situations.
• Ability to meet a flexible work schedule including evenings and weekends and available on-call for emergencies by telephone and/or cell phone.
  
  
  

SERVICE STANDARDS:

• Own the Issue
• Build confidence that you will help through your words and actions.
• Minimize the team/member’s effort.
• Personalize the Experience
• Show that you care about the person and the issue.
• Adapt to the team/member’s pace, style, and emotional tone.
• Be Authentic
• Be genuine.
• Be present in the conversation to avoid sounding mechanical.
• Understand, then Solve
• Aim for one-call resolution.
• Address the underlying issue vs. just the request.
• Be crystal clear on next steps.
• Be Curious to Exceed Expectations
• Pick up on cues and clues indicating other needs.
• Engage in conversation to discuss broader needs.
• Help the member access additional resources, products, and services to gain more value.
  
  
  

PHYSICAL DEMANDS:

May require strenuous lifting (up to 50 lbs.), bending, climbing, walking.

WORK ENVIRONMENT:

• Exposure to potentially hazardous chemical solution.
• Exposure to inclement weather.
• On 24-hour emergency call.
  
  
  

We are an EEO Employer

All descriptions have been reviewed to ensure that only essential functions and basic duties have been included. Peripheral tasks, only incidentally related to each position, have been excluded. Requirements, skills, and abilities included have been determined to be the minimal standards required to successfully perform the positions. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all-inclusive. Supervisors as deemed appropriate may assign additional functions and requirements.

In accordance with the Americans with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.

Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.