Algolia’s Post

🏆 Big news! Coveo is a leader, once again!🏆 We're thrilled to announce we’ve been named a Leader in Gartner’s Magic Quadrant for Search and Product Discovery. We pride ourselves on: 🚀 Superior Search Experiences: Coveo's Composable Search and GenAI capabilities empower you to deliver intuitive and personalized experiences, driving customer satisfaction and profitability. 🚀 Cutting-Edge Innovation: Coveo is at the forefront of innovation, continually introducing new features such as Gen AI to meet evolving customer needs and provide an AI advantage. 🚀 Trusted Partnership: Gartner’s recognition reaffirms Coveo's commitment to our customers' success. You can trust us to be your strategic partner in setting new industry standards for customer experience. It’s accomplishments like this that are securing Coveo’s leadership in enterprise search solutions. Bravo team! 👏 ⏩ Download the full report here: https://bit.ly/3ynMYq0 ⏩ Read the press release: https://lnkd.in/epfnimKh #CoveoAI #GenAI #MagicQuadrant #gartnermagicquadrant #gartner #searchdiscovery #productdiscovery

💼🚀 Exciting news from the Sidetrade camp! We're thrilled to share that Gartner® has recognized us as a Leader in the Magic Quadrant™. Why, you might ask? 🤔 Our customer-first approach and our unique AI, Aimie, have been instrumental in this achievement. Aimie, our AI teammate, tirelessly handles repetitive tasks, enabling our human team to focus on what they do best: increasing customer value and revenue. Frédéric DUPONT, one of our dedicated team members, has broken down how we partner with our customers for success. It's this kind of collaboration and innovation that keeps us at the forefront of digital financial management. 🌐💡 Join the thousands of companies worldwide who are already benefiting from our SaaS technology. See how Sidetrade can help embed a cash culture and optimize your order-to-cash operations. To learn more and to download a copy of the Gartner® report, click here 👉 https://bit.ly/3UPam8q Let's take on the future together! 💪🌟#SidetradeALeader #ArtificialIntelligence

#GenAI based deployments for internal use is a great way to start understanding the nuances of using this tech relatively safely in a controlled environment. It allows the organisation to learn and benefit while avoiding some public debacles. I completely concur with the #Gartner findings here. Empower your agents or employees to provide better #CX before exposing GenAI based products to end customers. With existing deployments in 4 of the 5 categories mentioned here I would be glad to chat with you if you are planning to implement #GenAI based products for improving your organisation's #CX

Insider. is where one-third of the Fortune 500 run their customer experience. Leaders choose leaders. G2 just released their Winter’24 reports and named Insider. as the #1 player in more than 6 categories (again). We’ve been the top vendor for more than seven years running. That’s 28 consecutive quarters and more than 900+ grids in total. It feels just as good now as it did the first time. Reaching the top is one thing, but staying there is something entirely different. Listening to our customers, we are shaping a new era in which marketers can reach levels of productivity never attained before, powered by the latest technological advancements and Generative AI. The industry may have moved, and the landscape may have changed, but in seven years, Insider’s purpose has remained the same - to transform the lives of marketers with a platform that solves their biggest challenges, even before they arise, to deliver more profitability, growth, and revenue for their businesses. Thanks to our customers for your trust - and for giving us a perfect 100/100 user satisfaction score. Check the comments for more details 👇

Join our webinar on November 28th for a roundtable discussion exploring how #GenAI has reshaped business strategies, workplace culture, and customer experiences. Uncover the risks, security implications, and future trends that will define the landscape in 2024. Don't miss out on the insights that will shape the year ahead! Click here to register now: https://ow.ly/tpKU50Qa2aS #SeetheBigPicture

The recent Gartner webinar poll of over 2,500 executives made it crystal clear: 38% believe that GenAI investments are all about enhancing customer experience and boosting retention. Surely it's an exciting journey, but what if you could pinpoint where your GenAI investments would yield the highest ROI? 🎯 This is exactly how our game-changing #GenAI potential detection feature works! 🌟 Just imagine having the key to identify exactly where your investments can deliver the most significant impact even before committing a single dollar. It's your pathway to maximize the potential of GenAI for your business. Curious to see how it works? 🔍 DM our experts now to learn how you can leverage this cutting-edge tool and supercharge your GenAI strategy: 🌎 Kenneth Upchurch (North America), 🌍 Henry Ellender (EMEA & APAC), 🌎 Gustavo Tasner (LATAM).

Join our webinar on November 28th for a roundtable discussion exploring how #GenAI has reshaped business strategies, workplace culture, and customer experiences. Uncover the risks, security implications, and future trends that will define the landscape in 2024. Don't miss out on the insights that will shape the year ahead! Click here to register now: https://ow.ly/tpKU50Qa2aS #SeetheBigPicture

According to new research released today by Gartner customer service and support leaders in 2024 will focus on 3 priorities 1. Reimagining self-service 2. Piloting employee-facing generative artificial intelligence 3. Exploring new offerings in the customer journey analytics (CJA) market

🚀 Exciting news! We recently hosted a webinar with Sutherland and Forrester experts, discussing how customer care can become a value center for your business! 🎯 We delved into several key topics, including: ✨ Transitioning from cost center to value center. 🤖 Leveraging AI/ML in contact centers effectively. 🔄 The pivot points for realizing real business value. 🛠️ Turning strategy into practical execution for results. 📊 Integrating repeatable analytics processes into company DNA. Our panel boasted industry leaders like Max Ball from Forrester, Noah Beltran and Jeff Mortlock from Sutherland. 🙌 If you missed it, don't worry! You can view and download the presentation slides. Let's keep the conversation going and turn customer care into a value-generating powerhouse! 💪 #CustomerCare #ValueCenter #BusinessStrategy

🎯 Exciting news! 🚀 We had an insightful webinar with experts from Sutherland and a special guest from Forrester, discussing how customer care can add more value than cost to your business. 💡 We dived into the transition from cost center to value center, leveraging AI/ML in the contact center, and the pivot points for realizing real business value. 🔄 What stood out? The emphasis on turning strategy into practical execution and integrating repeatable analytics processes into the company's DNA. 💼 Our panel experts, Max Ball, Noah Beltran, and Jeff Mortlock, shared their valuable insights and experiences.👥 Remember, it's time to move forward and create real change in your business. Let's embrace the possibilities together! 💪 #CustomerCare #ValueAddition #BusinessStrategy #SutherlandWebinar (Note: You can view and download a copy of the presentation slides from the webinar.)