American Airlines’ Post

American Airlines... continued... Another gate agent came over, and overrode the first agent and let the girls get on the flight. The flight attendant on the plane phoned the mother on the girls cell phone to apologize and to tell her that everything was alright and the girls would be taken good care of now. To say this was already a brutal first travel experience for them would be an understatement. However, it gets worse. About 30 minutes into the flight another gate agent phoned the mother back to tell her that they should have had her arrested and her children picked up by child protective services for leaving them at the airport. I am just completely BLOWN AWAY. This doesn't even feel real. The mother is absolutely beside herself and the girls were crying when they boarded the flight. A simple call to customer service to address this complaint feels far too small. SHAME ON YOU for having employees that feel entitled to this type of behavior in general, but especially towards children. I demand to hear from someone at your airline that is of high enough rank to make a difference here in this situation. I can be reached via my DM.

American Airlines is absolutely incapable or coordinating their flights. Resulting in delays and missed connections. To avoid responsibility they blame these delays and cancellation on the weather (even in perfectly beautiful weather conditions). This comes from headquarters and company policy. Their customer service staff has no solutions nor proper response to provide their customers. The company leaves the hard work and stress to the people on the ground. It is a terrible airline and even worse company to work for. America Airlines you are so famously terrible that scammers are taking advantage and trying to scam frustrated customers by pretending to be your customer service team through WhatsApp and/or Facebook. This is not acceptable and American Airlines should not be allowed to operate given all the customer complaints and inability to provide the service they promise.

American Airlines After being a loyal executive platinum member for many years, I experienced the most heartless and derogatory service I can even imagine today with my two nieces. They were traveling unaccompanied at 16 and 14 years old. After checking in, and being walked to the gate by their mother, they had multiple flight delays of 6 hours total. When they proceeded to board they were spoken to in such an abusive tone by the gate agent and told they couldn't get on the flight because they didn't have a guardian. The girls phoned their mother who explained that she walked them to their gate and was then told she could leave them to wait (it was a 6 HOUR DELAY) because she had to return to work their ages didn't require her to stay. She was also told the same by TSA when she double checked. When she asked to speak to the gate agent, she was treated with explosive language and told that they would have to stay at the airport until their mother could come and get them. When asked to speak to a supervisor the gate agent hung up on her.

AAL2682 out of Madison Wisconsin on July 12, 2024 was significant delayed causing missed connection at Chicago O’Hare airport. American airline was aware of this and rebooked my flight. Before boarding the plane I asked if they were going to take care of the hotel accommodation since I was rebooked to a next day flight. I was told that given that it is not weather related, I was being offered accommodation and that I should ask once in O’Hare. Waited in line at customer service at O’Hare for over an hour just to be refused a voucher since AA headquarters changed their mind and coded the delay as weather related. Reached out for help through their app with and again no solution was offered and was told to fill a form. As a result I am now stuck in the airport for the night, since I have to be back in 4-5hrs anyways. On top of all this every single flight on this trip was delayed causing a tremendous hustle. I am demanding compensation for this terrible experience and absolutely zero ability to coordinate their flights properly or offer proper customer service.

"unforgettable experiences", like losing and entire day due to a cancellation. not offered any vouchers whatsoever for hotel or meals. To go from a 1 layover to 2 layovers the next day? only for this lovely boeing 737 to have an issue found on taxi that needs to be repaired? After the mornings delay i will assuredly not make the connection...again. Why is it consistently FASTER to DRIVE then to fly with basically all the aviation industry. If it wasn't for work, I would have never chose to fly commercially EVER. a cessna is a great experience. I need to find more local pilots and shower them with gifts. 

I am writing to express my deep dissatisfaction with the service provided by American Airlines following the loss of my luggage on June 3rd, which still has not been found, and the lack of response regarding my refund request for all unused flights. Despite immediate and prolonged efforts to contact your support team across multiple states, and spending over 10 hours on the phone, my luggage has not been recovered, and my refund has not been processed. Given the valuable items inside my luggage, I am entitled to reimbursement. Furthermore, the unresponsive handling of my refund request for the unused flights is unacceptable. The distress caused by this situation has been significant, impacting my travel plans and causing unnecessary stress and inconvenience. I request a prompt investigation, compensation for my lost luggage, a refund for all unused flights, and a formal apology. Please contact me within three business days to resolve this matter. I would also like to remind your team of American Airlines' mission statement: "Make travel better." Upholding this mission requires timely and effective customer service.

Just saw the CEO Robert Isom commenting on results, outloook and strategy going forward. I believe there is a grass roots strategy around their really loyal (multi million mile customers) that needs to be reviewed. This category of customer got negatively impacted when American introduced platinum pro a few years ago. I personally made the switch to United when that happened and have been a 1K ever since with Global Services the past 2 years. In my view American could do a far better job of rewarding loyal multi million miler flyers

American Airlines sucks, they canceled (only) my reservation for unkown reason.

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This rocks!